Alhassane Diallo
Hilliard,USA
Summary
Developed strong analytical and problem-solving skills in high-stakes operational environment. Demonstrated ability to monitor and manage complex systems while ensuring efficiency and reliability. Seeking to transition into new field, applying expertise in system oversight and technical troubleshooting to drive success in different domain.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Control Room Operator/Supervisor
Securitas
06.2024 - Current
- Demonstrated professionalism and responsibility through efficient communication with guards and clients.
- Implemented and maintained comprehensive security protocols, including access control, CCTV monitoring, and alarm systems, operating with lenel system.
- Implemented ongoing training programs for security staff, enhancing their skills in conflict resolution, customer service, and security best practices.
- Led a team of security officers, providing clear instructions, training, and support to ensure the safety and security of AWS.
- Monitored and controlled access to facilities to ensure only authorized personnel were permitted entry, maintaining high security standards.
- Operated security equipment such as badge readers, metal detectors, and visitor management systems.
- Conducted regular patrols and surveillance using CCTV systems to detect and respond to any suspicious activity or breaches.
- Monitored alarm systems and responded promptly to alerts, coordinating with law enforcement or emergency personnel when necessary.
- Delivered excellent customer service while maintaining firm enforcement of security procedures.
- Used security software and access control systems Lenel to monitor personnel movement and control door access.
- Operated alarm systems to respond promptly to incidents and maintain secure environments.
- Trained new operators on control room procedures, system functionalities, and emergency response protocols.
- Collaborated with team members to enhance overall efficiency in monitoring operations and response times.
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Covered over thousands of alarms weekly
Crew Member
Wendy's
12.2022 - 01.2024
- Participated in team meetings and training sessions to improve product knowledge.
- Demonstrated strong knowledge of food safety and sanitation procedures.
- Prepared a wide variety of dishes, ensuring high-quality and consistent food standards.
- Managed day-to-day operations, inventory control, and supplier relations.
- Efficiently handled cash transactions, ensuring accuracy and customer satisfaction.
- Operated kitchen equipment to prepare food items efficiently and safely.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Warehouse Operator
Amazon
06.2023 - 08.2023
- Implemented safety protocols to ensure a secure working environment and prevent accidents.
- Utilized scanners and RF devices for tracking purposes.
- Packaged items for shipment according to customer specifications and satisfaction.
- Proficient in conducting regular inspections, and implementing best practices to uphold a secure and compliant warehouse environment.
- Proven track record in optimizing warehouse operations, reducing errors, and maintaining high standards of safety and efficiency.
Education
High School Diploma -
Hilliard Bradley High School
Hilliard, OHSkills
- Knowledgeable with software platforms: Excel, Microsoft Office, CREO parametric and Google
- Bilingual in English and Fulaani
- Time Management, Customer Relations, Communications
- Attention to Detail
- Customer Relationship Management
- Client Communication
- Creative Problem Solving
- Team Collaboration
- Leadership
- Ticketing Systems (SIM Ticketing)
- Electrical Experience
- System monitoring
- Radio communications
- Proactive approach
- Security camera monitoring
- Incident reporting
- Emergency response
Certification
AWS Medal for Good security Work
Community Service
Cellou electrical and construction, Banjul, Gambia, Performed construction tasks such as concrete work, Collaborated with team members to coordinate workflow and meet project deadlines, Assisted in the installation of electrical systems, Poured concrete into molds or forms ensuring even distribution for solid foundations, Electrical installations and equipment to make sure are safe
Languages
English
Native or Bilingual
Arabic
Limited Working
Timeline
Control Room Operator/Supervisor
Securitas
06.2024 - Current
Warehouse Operator
Amazon
06.2023 - 08.2023
Crew Member
Wendy's
12.2022 - 01.2024
High School Diploma -
Hilliard Bradley High School