Ali Abrahimi
Kent
Summary
Results-driven professional with expertise in quality assessment and statistical analysis. Strong attention to detail and problem-solving skills have led to significant improvements in claims accuracy and training effectiveness, ensuring compliance with established standards.
Overview
21
21
years of professional experience
Work History
Rating Quality Review Specialist, GS, 0930, 13
Veterans Benefits Administration
Seattle
01.2024 - Current
- Performs individual quality reviews to determine the rating quality level of individual Decision Review Officers (DROs) and Rating Veterans Service Representative (RVSRs) for purposes of individual performance standards in accordance with an established monthly schedule.
- Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. (Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.)
- Shares rating quality trends with management and DROs and RVSRs to enhance training effectiveness.
- Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.
- Prepares documentation to support unfavorable findings in order to provide justification for error decisions and indicate required actions of correction.
- Conducts statistical analysis of quality reviews to identify trends and significant problem areas, driving process improvement initiatives.
- Relays quality trend information to management for informed decision making and strategic planning.
Rating Veterans Representative, GS, 0996, 12
Veterans Benefits Administration
Seattle
10.2020 - 01.2024
- Analyzed claims to assess service-related diseases and injuries for compensation and treatment benefits, ensuring Veterans received appropriate support.
- Identified need for examinations or re-examinations of Veterans and dependents, facilitating accurate evaluations of their claims.
- Applied VA's Schedule for Rating Disabilities (Rating Schedule) and prepared rating decisions informing Veterans and/or claimants of the decision and reasons and basis for it.
- Mentored and trained Veterans Service Representatives (VSRs) and newly hired Rating Veterans Service Representatives (RVSRs) in evidence gathering for rating decisions, enhancing team effectiveness.
Veterans Representative, GS, 0996, 10
Veterans Benefits Administration
Seattle
09.2017 - 10.2020
- Made determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship.
- Conducted interviews in person or by phone with Veterans, their representatives, and their advocates to explain the full range of VA benefits and related programs.
- Assisted regional office employees with VBMS Exam Management System (EMS) exam scheduling requests and resolved outstanding examination status inquiries, enhancing workflow efficiency.
- Provided technical expertise to claims processors by resolving exam-related issues through close coordination with the Medical Disability Exam Staff (MDEO) Central Office and reviewed, distilled, and disseminated pertinent information to regional office claims processors and division management.
- Established expertise as regional office subject matter expert on interim procedures during COVID-19 pandemic, facilitating timely resolution of Veterans disability claims with examination issues.
- Prepared and conducted formal training sessions for new hires and refresher training on updated laws and regulations, improving team knowledge and compliance.
Program Support Specialist, GS, 0344, 5
Department of Agriculture
Puyallup
04.2016 - 09.2017
- Analyzed and managed USDA-NRCS contract administration documents required for financial assistance and easement programs. Was responsible for program applications, certifying applicant eligibility, and providing clients with information regarding program specific services.
- Developed and analyzed data from a variety of sources and prepared reports reflecting national patterns and trends of program operations.
- Researched and investigated new or improved business and management practices for application to agency programs or operations.
- Processed 183 applications in FY2017: 71 for financial obligation, $1,500,198 in total value.
- Monitored 171 active USDA-NRCS contracts; drafted, finalized contract documents for annual status reviews, modifications, and potential cancellations or terminations.
- Compiled, reviewed, submitted documentation for 105 contract payments in FY2017 totaling $615,000 in government incentives.
- Briefed staff on policies for expiring contracts, audits, and quarterly reports; supported Spokane State Office by providing documentation for financial and programmatic audits to address deficiencies.
Information Systems Technician
United States Navy
San Diego
07.2005 - 07.2010
- Operated and maintained advanced information systems technology, ensuring optimal performance of local and wide area networks, mini and microcomputer systems, and peripheral devices.
- Installed operating systems, network hardware, and software applications; supported Information Systems Security Officer with access control security measures including passwords and access lists.
- Managed HF/VHA/UHF radios, antennas, satellite phones, and highly sensitive equipment for military unit, ensuring 100% accountability during weekly spot checks over 4 years and two overseas deployments.
Education
Bachelor of Arts - Financial Economics And Communications
Seattle Pacific University
Seattle, WA12-2015
Skills
- Complex Problem-solving
- Time management abilities
- Statistical analysis
- Data management
- Effective communication
- Conflict resolution
Accomplishments
- Recipient of Federal Government Secret Clearance
- Certification of Appreciation Spot Award (June 2017 and September 2017)
- Special Contribution Awards (August 2019 and July 2020)
- Selected as Seattle Regional Office’s Primary Exam Liaison Coordinator
- Elected to Instruct at the Denver Training Academy (June 14, 2019 to August 2, 2019)
- Elected to Instruct RVSR Virtual In-Person (VIP) Training (April 17, 2023 to May 12, 2023)
Timeline
Rating Quality Review Specialist, GS, 0930, 13
Veterans Benefits Administration
01.2024 - Current
Rating Veterans Representative, GS, 0996, 12
Veterans Benefits Administration
10.2020 - 01.2024
Veterans Representative, GS, 0996, 10
Veterans Benefits Administration
09.2017 - 10.2020
Program Support Specialist, GS, 0344, 5
Department of Agriculture
04.2016 - 09.2017
Information Systems Technician
United States Navy
07.2005 - 07.2010
Bachelor of Arts - Financial Economics And Communications
Seattle Pacific University