Mark Qualter
Lunenburg,VT
Summary
Dynamic leader and mentor with over 25 years of experience at U.S. Customs and Border Protection, committed to guiding individuals and teams through the transformative landscape shaped by generative AI. Strong advocate for leveraging innovative technologies to enhance efficiency, foster creativity, and drive organizational success. Expertise encompasses diverse roles and regions, offering a comprehensive understanding of organizational culture and adaptability. Passionate about empowering employees to reach their full potential while cultivating a high-performing business team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor-GS-13-8
U.S. Customs and Border Protection
Newport, Vermont
10.2013 - Current
- Currently charged with daily station operations to include tactical, training, and administrative functions for (28) personnel
- Develop and disseminate courses of action for the successful deployment of my employees; paired with technological skill sets, training resources and subject matter of expertise
- Engage and recognize employees for exceeding performance expectations and assist with career development and agent empowerment
- Mentor and guide a diverse group of newly appointed supervisors through their probationary term
- Prepared and delivered Executive Briefs on significant incidents, budget requirements, operational needs, training deficiencies
- Promote and encourage agency interaction within our local community and with local governmental stakeholders
- Supervised daily operations ensuring compliance with federal regulations and policies.
- Developed training programs enhancing staff performance and operational efficiency.
- Conducted performance evaluations providing constructive feedback for team development.
Education
Bachelor’s Degree - History
Saint Anselm College
Manchester, NH, US05-2000
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Professionalism
Accomplishments
- Supervised a team of 30 staff members 24/7/365
- Managed 5 million dollar facility, a 2.5-million-dollar fleet,
- Annual Performance Bonus 23 out of 25 years of Service
- Border Patrol Special Operations (BORTAC)
- Consistently pushed for security innovations and technology advances to improve efficiency
- Created a station Chaplaincy and Peer Support Programs
- Increased overall efficiency in FY23 and then again in FY24
Certification
April 2025-My spouse and I opened a financial consulting and education business to support federal employees.
https://agents.worldfinancialgroup.com/Mark-Qualter-D8Q6V
Languages
Spanish
JOB RELATED TRAINING
- American Red Cross First Aid, CPR & AED (formerly EMT certified)
- Canine Handler, Front Royal, VA
- Special Weapons and Tactics Training, Tucson, AZ
- Counter Drug Special Reaction Team Course, El Paso, TX
- United States Border Patrol Tactical Unit Basic (BORTAC) El Paso, TX
- Academy United States Border Patrol, Charleston, SC
Timeline
Supervisor-GS-13-8
U.S. Customs and Border Protection
10.2013 - Current
Bachelor’s Degree - History
Saint Anselm College