Ali Abualhawa
Lockport,IL
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Patient Transport Assistant
Advocate Good Samaritan Hospital
Downers Grove, IL
09.2022 - Current
- Delivered equipment for patients and staff across different hospital departments.
- Helped staff keep patients moving between appointments by coordinating smooth transport.
- Maintained gurneys, wheelchairs, and cribs for patient needs.
- Escorted patients after discharge, including helping to move those with limited or no mobility.
- Adapted quickly to changing situations, handling emergency transports professionally and urgently, as needed.
- Performed daily equipment checks, making sure that all necessary tools were readily available and functional for each transport.
- Assisted in training new Patient Transport Assistants, sharing knowledge and expertise on best practices.
- Maintained schedules by delivering patients safely and on time to procedure rooms.
IT Support Specialist
CMIT Solutions
Naperville, IL
08.2023 - 04.2024
- Help desk procedures responded to technical assistance and troubleshooting, followed up with customers and users, and diagnosed and resolved technical hardware and software issues.
- Coordinated cross-functional communication between various departments, such as nursing, administration, and IT support teams, to ensure the smooth operation of the imaging facility.
- Contributed to higher office efficiency by troubleshooting technical issues with equipment, and liaising with IT support when necessary.
- Addressed technical issues promptly by troubleshooting errors, or collaborating with IT support staff for resolution.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Education
Bachelor of Computer Science - Computer Science
Governors State University
Park Forest, IL12-2025
Certificate - Information Technology
Comptia A Plus
Chicago, IL03-2025
Front End Web Developer -
General Assembly
Online03-2023
Associate of Science -
Moraine Valley Community College
Palos Hills, IL05-2020
Skills
- Critical thinking
- Follow oral and written instructions
- Problem-solving
- Interpersonal and communication skills
- Troubleshoot
- Deploy Microsoft Windows desktop
- Time management
- Flexible and adaptable
- Critical thinking
- Computer Skills
- Customer service
Timeline
IT Support Specialist
CMIT Solutions
08.2023 - 04.2024
Patient Transport Assistant
Advocate Good Samaritan Hospital
09.2022 - Current
Bachelor of Computer Science - Computer Science
Governors State University
Certificate - Information Technology
Comptia A Plus
Front End Web Developer -
General Assembly
Associate of Science -
Moraine Valley Community College
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