Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ali Charara

Dearborn Heights

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

3
3
years of professional experience

Work History

Manager

Saffiedine Oil/Mobil
Troy
11.2024 - Current
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

HVAC Tester

Detroit Thermal Systems
Romulus
01.2023 - 01.2024
  • Contributed to the continuous improvement of testing strategies and tools through research and innovation.
  • Provided safety information to contractors, engineers, or test equipment operators.
  • Assisted in training new testers on QA processes, standards, procedures and best practices.

Mail Sorter

Metro Air Services
Romulus
01.2022 - 12.2023
  • Reported any malfunctioning of the machine to supervisors immediately.
  • Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Sorted incoming mail for distribution to staff, departments and external customers.

Education

Bachelor of Science - Software Engineering

University Of Michigan Dearborn
Dearborn
12-2026

Skills

  • Software development
  • Problem solving
  • Quality assurance
  • Clear communication
  • Team collaboration
  • Work prioritization

Timeline

Manager

Saffiedine Oil/Mobil
11.2024 - Current

HVAC Tester

Detroit Thermal Systems
01.2023 - 01.2024

Mail Sorter

Metro Air Services
01.2022 - 12.2023

Bachelor of Science - Software Engineering

University Of Michigan Dearborn
Ali Charara