Alison Clemens
Greenwood,IN
Summary
Goal-oriented individual versed with extensive customer service and sales experience. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Firefighter/EMT
Whiteland Fire Department
12.2020 - Current
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
Inside Sales/Digital Specialist/Marketing
Monfort Electronics
Indianapolis, IN
04.2014 - Current
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
- Managed digital projects from initial concept through final implementation and live monitoring.
- Created social media content with innovative brand messaging to support new product launches.
- Optimized company website to improve engine ranking, user experiences and conversion rates.
- Created customized marketing materials to increase product awareness.
Personal Training Manager
Anytime Fitness, LA Fitness
01.2020 - 12.2020
- Developed customized fitness plans for wide range of clients to expand services.
- Developed healthy eating meal plans for clients to provide holistic approach.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Ball Kid Manager/Player Development
Coaching WNBA, Indiana Fever
04.2008 - 01.2020
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Monitored team practices to establish high level of performance.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Taught players how to run specific game plays in order to build cohesive, structured team.
Client Success Manager
Techlocity
03.2017 - 08.2019
- Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Tailored customer relationships by determining expected needs and finding correct solutions.
Education
Bachelor of Science - Kinesiology
IUPUI
Indianapolis12.2015
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Skills
- Sales Expertise
- Time Management
- Coachable
- Collaborative Team Work
- Problem Solving
- Organization
- Critical Thinking
- Attention to Detail
- Multi-Tasking
- Excellent People Skills
- Verbal and Written Communication
Certification
Microsoft Office (10+ years) | RPMS (4 years) | Athlete (10+ years) | Business Intelligence (5 years) | Customer Service (5 years) | Sales (5 years) | Leadership | Web Design | Teamwork | Certified Personal Trainer | Advanced Sports and Nutrition Specialist| Certified Strength and Conditioning Specialist | Firefighter I | Firefighter II | Hazmat | Aerial | Mobile Pumper |
Timeline
Firefighter/EMT
Whiteland Fire Department
12.2020 - Current
Personal Training Manager
Anytime Fitness, LA Fitness
01.2020 - 12.2020
Client Success Manager
Techlocity
03.2017 - 08.2019
Inside Sales/Digital Specialist/Marketing
Monfort Electronics
04.2014 - Current
Ball Kid Manager/Player Development
Coaching WNBA, Indiana Fever
04.2008 - 01.2020
Bachelor of Science - Kinesiology
IUPUI
Microsoft Office (10+ years) | RPMS (4 years) | Athlete (10+ years) | Business Intelligence (5 years) | Customer Service (5 years) | Sales (5 years) | Leadership | Web Design | Teamwork | Certified Personal Trainer | Advanced Sports and Nutrition Specialist| Certified Strength and Conditioning Specialist | Firefighter I | Firefighter II | Hazmat | Aerial | Mobile Pumper |
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