Ali ElWagih
Sherman Oaks
Summary
Motivated and detail-oriented Mechatronics Engineering graduate with hands-on experience in electric vehicle service, customer experience, and operational leadership. Known for technical problem-solving, team support, and cross-functional coordination. Adaptable and proactive with a strong record of improving service quality, mentoring new team members, and driving performance results.
Overview
5
5
years of professional experience
Work History
Service Advisor S3
Tesla Service Center
09.2025 - Current
- Took ownership of Revenue planning and processes improvement to increase Revenue
- Assisted customers in diagnosing vehicle issues and recommending appropriate service solutions..
- Utilized Tesla's service management software to track repairs and customer interactions efficiently.
- Educated customers on vehicle maintenance, ensuring understanding of necessary services and repairs.
- Streamlined workflow processes, reducing wait times for service appointments and improving overall efficiency.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor S3
Tesla Service Center
08.2024 - 09.2025
- Joined as a Level II Advisor to elevate customer experience by integrating hands-on technical knowledge as a former intern and engineer.
- Acted as a technical bridge between service teams and customers, simplifying complex diagnostics and repair processes.
- Took ownership of new hire onboarding and training within 3 months, helping standardize procedures and improve team readiness.
- Promoted to Level III in Feb 2025 for consistently high performance, leadership initiative, and customer satisfaction.
- Focused on sustaining team momentum, mentoring peers, and addressing performance gaps through collaboration and guidance.
- Played a key role in improving service center metrics by optimizing workflows, resolving escalated concerns, and supporting cross-functional operations.
- Developed a strong understanding of Tesla’s business operations, ensuring alignment between daily execution and long-term service goals.
Technician Intern
Tesla
02.2024 - 07.2024
- Operated advanced diagnostic tools to troubleshoot and resolve vehicle issues.
- Collaborated with engineering teams to implement process improvements in production workflows.
- Led initiatives to enhance quality control processes, resulting in reduced error rates in repairs.
- Trained new technicians on best practices for repair procedures and safety protocols.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Warehousing Supervisor
AA Medical Supplies
10.2023 - 02.2024
- Managed inventory control and warehouse operations.
- Provided retail customer support and technical service for certified oxygen concentrators.
- Delivered in-person product support and training as a technical advisor.
Military Engineers Corps (Central Military Region)
07.2022 - 09.2023
- Mandatory Military Service
HR Talent Acquisition / Office Admin Intern
Abou Ghaly Motors
02.2022 - 06.2022
- Supported recruitment efforts and administrative tasks in the HR department.
- Supported the development of promotional materials for product launches and dealership events.
Service Engineer Intern
MTI JLR Service Center
06.2021 - 12.2021
- Supervised parts installation and removal using service manuals.
- Diagnosed mechanical issues using official service tools.
- Conducted pre-delivery inspections and software updates.
- Collaborated with senior engineers to develop solutions for complex mechanical problems.
Education
Bachelor of Science - Mechatronics Engineering
Arab Academy For Science And Technology
Cairo, Egypt02.2022
Skills
- Technical: EV Service & Maintenance, AutoCAD, Diagnostics, Inventory Management, Microsoft Office Suite, PLC Coding
- Soft Skills: Communication, Team Leadership, Training & Onboarding, Customer Experience, Complaint Resolution, Time Management, Processes development
- Tools/Systems: AutoCAD, PDI Tools, Diagnostic Equipment, Tesla Systems & Software
Languages
Arabic – Fluent
English – Fluent
French – Proficient
Timeline
Service Advisor S3
Tesla Service Center
09.2025 - Current
Service Advisor S3
Tesla Service Center
08.2024 - 09.2025
Technician Intern
Tesla
02.2024 - 07.2024
Warehousing Supervisor
AA Medical Supplies
10.2023 - 02.2024
Military Engineers Corps (Central Military Region)
07.2022 - 09.2023
HR Talent Acquisition / Office Admin Intern
Abou Ghaly Motors
02.2022 - 06.2022
Service Engineer Intern
MTI JLR Service Center
06.2021 - 12.2021
Bachelor of Science - Mechatronics Engineering
Arab Academy For Science And Technology