Kelly Lane Herbst
Hobbs,USA
Summary
Positive and upbeat customer service skilled in relationship management. Connect with company men to increase satisfaction and reduce turnover. Handle business needs and keeps customers happy with well-organized and proactive approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Field Service Technician
Hero Process Solutions
Hobbs, US
08.2024 - Current
- Worked on many different types of BMS system connected to Flares, combustors, and Heater Treater.
- Worked on VFD and adjusted programming as needed to improve operating of VFD.
- Worked on and adjusted the PLC program as needed to improve functionality and performance.
- Troubleshoot and repair electrical issues.
- Commission different types of BMS system.
- When not doing service work would make sales calls to potential customers.
Field Service Technician
Zeeco
Hobbs, US
02.2024 - 09.2024
- Worked on flares, combustors, and heater treater bms systems.
- Programmed PLC and VFD adjusted them as needed.
- Set pilots and gas pressures as needed.
- Troubleshoot electrical and mechanical problems as needed to make repairs.
Field Service Technician
Burn Rite Industries
Carlsbad, US
05.2022 - 02.2024
- Performed routine maintenance and repairs on a wide range of equipment, including HVAC systems, electrical panels, and plumbing fixtures.
- Diagnosed and resolved complex technical issues in a timely manner to minimize downtime for clients.
- Provided exceptional customer service by effectively communicating with clients to understand their needs and address any concerns.
- Trained new technicians on proper procedures for equipment installation, troubleshooting, and repair.
Field Sales Representative
Oil Patch Group
Hobbs, US
04.2021 - 05.2022
- Built and maintained strong relationships with key clients, resulting in a XX% increase in sales revenue.
- Developed and implemented strategic sales plans to achieve company targets and increase market share.
- Identified new business opportunities through market research, competitor analysis, and customer feedback.
- Delivered persuasive sales presentations to potential clients, highlighting product features and benefits.
Oilfield Lease Manager
Young's Mobile Homes
Hobbs, US
05.2018 - 08.2020
- Determined schedules, sequences, and assignments for work activities based on work priority, quantity of equipment, and skill of personnel.
- Oversaw contracting process, including evaluating and accepting bids and monitoring work.
- Completed Electrical and HVAC work with little oversight.
- Developed solid relationships with staff, customers, and vendors.
- Troubleshoot and repaired equipment and electrical as needed.
Yard Manager
Stallion Oilfield Services
Hobbs, US
01.2013 - 12.2018
- Started out as the HVAC/Electrician worked up to yard manager.
- Oversaw the day to day activities for yard and field.
- Worked with dispatch and field supervisors to take care of service calls.
- Visited with customers to solve complaints and other issues.
- Made sure all tickets where signed and turned in on time.
- Followed up with cleaning crew to make sure houses was ready to go out.
HVAC/Electrician
C&G Electrical
Carlsbad, US
02.2011 - 02.2013
- Made sales calls out to the rigs to get their hvac and electrical work.
- Negotiate prices and services for work and rental equipment.
- Troubleshoot and repair any electrical and hvac work.
- Ordered and maintained parts and inventory.
- Enhanced customer satisfaction with fast, knowledgeable electrical service.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
Education
High school diploma -
Firth High School
Firth, IDAssociate's degree -
Trade school
Skills
- Heavy equipment operation
- Multimeters
- Brazing
- Recruiting
- HVAC
- Microsoft Excel
- Profit and loss analysis
- Negotiation
- Microsoft Project
- High voltage
- CMMS
- Electrical motors
- Customer relationship management
- Debugging
- Management
- Quality assurance
- Maintenance
- Electrical systems
- Mentoring
- Truck driving
- Basic math
- Low voltage
- Regulatory compliance
- Electrical repair
- Risk management
- ISA instrumentation standards
- Electrical building codes
- Electrical systems installation
- Construction cost control
- System design
- Manufacturing
- Project management
- Teaching
- Wiring and circuitry work
- Tanker Experience
- Microsoft Powerpoint
- Energy management
- Business development
- Oil & gas
- Electrical control system design
- Computer operation
- Sales
- Ethernet
- PLC programming
- Mechanical troubleshooting
- Equipment installation
- Mechanical knowledge
- Report writing
- Budgeting
- Data analysis skills
- Word processing
- Pneumatic systems
- Territory management
- Assembly
- EPA license
- Workplace health and safety regulatory compliance
- Renovation
- Industrial automation
- Profit & Loss statement
- Operating systems
- Accounting
- Data collection
- Troubleshooting
- Supervising experience
- Loop calibrators
- Analysis skills
- Controlling experience
- Industrial equipment troubleshooting
- Electrical diagnostics
- Construction
- Industrial equipment
- Climbing
- Operations management
- Marketing
- LOTO
- APIs
- Accounting systems
- Heavy lifting
- Safe work practices
- Wiring harnesses
- Carpentry
- Electrical maintenance
- Electrical equipment repair
- Ammeter
- Multifamily construction
- NFPA 70E compliance
- Electrical soldering
- Typing
- Working with high schoolers
- Refrigeration
- Computer literacy
- Boiler
- Service Technician Experience
- NEC
- Industrial controls
- Computer skills
- Soldering
- Team management
- Welding
- Distributed systems
- Yardi
- Inventory management
- Plumbing
- Electrical wiring
- Technical support
- Cost control
- Voltmeter
- Equipment Repair
- Safety regulations
- Microsoft Word
- Tooling
- Mobile devices
- Pipeline
- Electrical system design
- Hand tools
- Technical troubleshooting support
- Instrument maintenance
- Ohmmeter
- Commercial construction
- Fabrication
- HVAC system repair
- Regulatory compliance management
- Property management
- Data management
- AutoCAD
- Communication skills
- Preventative maintenance
- ASME codes & standards
- Power plant experience
- Forklift
- Windows
- DOT (Department of Transportation) regulations
- Industrial electrician experience
Certification
- EPA Certification
- EPA Refrigeration Certification
- EPA Universal Certification
- Aerial Lift Certification
- EPA Type ICDL C
- Forklift Certification
- OSHA 30
- Electrical License
- Driver's License
- Non-CDL Class C
- OSHA 10
- HVAC Certification
- Journeyman HVAC
- EPA Type III
- EPA Type II
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Senior Field Service Technician
Hero Process Solutions
08.2024 - Current
Field Service Technician
Zeeco
02.2024 - 09.2024
Field Service Technician
Burn Rite Industries
05.2022 - 02.2024
Field Sales Representative
Oil Patch Group
04.2021 - 05.2022
Oilfield Lease Manager
Young's Mobile Homes
05.2018 - 08.2020
Yard Manager
Stallion Oilfield Services
01.2013 - 12.2018
HVAC/Electrician
C&G Electrical
02.2011 - 02.2013
High school diploma -
Firth High School
Associate's degree -
Trade school