Ali Gadio
Jacksonville,FL
Summary
Reliable Technician with undeniable troubleshooting, customer service and analytics abilities coupled with more than 10 years of experience. Proficient in manual and diagnostic tool operations. Punctual and friendly individual possessing excellent manual dexterity and superb hand-eye coordination.
Overview
9
9
years of professional experience
Work History
Undesignated
Navy
Norfolk, VA
12.2022 - Current
- Installed and maintained telecommunications systems, including routers, switches, and related hardware.
- Troubleshot network issues to identify root causes of problems.
- Performed regular maintenance checks on telecom equipment to ensure proper functioning.
- Installed network interface devices and rearranged inside wiring.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Assembled and installed communication equipment.
Sales Associate
AT&T
Jacksonville Fl, FL
03.2021 - 12.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
Technician
Enjoy Technologies
Jacksonville, Fl, FL
05.2019 - 03.2021
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Replaced defective components or parts as needed.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Installed software updates on customer machines while providing technical assistance when necessary.
Technician
Alpha Comunications
Jacksonville, Fl, FL
01.2015 - 05.2019
- Tested and troubleshot copper and fiber optic cables for connectivity issues.
- Performed maintenance on communications equipment such as routers, switches, modems, and firewalls.
- Configured wireless access points for secure data transmission between multiple sites.
- Diagnosed and resolved complex network issues in a timely manner.
- Installed, set up and repaired devices and system components.
- Measured, cut, spliced and installed wires and cables.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
Education
High School Diploma -
Samuel W. Wolfson High School
Jacksonville, FL06-2013
Skills
- Configuring Equipment
- Configuring Devices
- Device Installation
- Equipment Safety
- Diagnosing Issues
- Excellent Communication skills
- Instructing Customers
- friendly demeanor
- Goal oriented
- Troubleshooting and Repair
- Positive mindset
- Product upselling
- Speak 2 languages (English) (Pulaar)
Timeline
Undesignated
Navy
12.2022 - Current
Sales Associate
AT&T
03.2021 - 12.2022
Technician
Enjoy Technologies
05.2019 - 03.2021
Technician
Alpha Comunications
01.2015 - 05.2019
High School Diploma -
Samuel W. Wolfson High School