Summary
Overview
Work History
Education
Skills
Timeline
safety award
Generic

JAVIAN KELLY

Port Saint Lucie

Summary

Dynamic Premises Technician at AT&T, recognized for exceptional customer service and superior troubleshooting skills. Enhanced team productivity through collaboration and innovative problem-solving, while successfully installing and repairing fiber optic systems. Committed to continuous improvement, I streamlined operations and educated clients, ensuring optimal service delivery and satisfaction.

Overview

14
14
years of professional experience

Work History

Premises Technician

AT&T
04.2023 - Current
  • Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
  • Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
  • Installed and repaired fiber optic & copper internet.
  • Streamlined operations by maintaining accurate records of completed tasks, equipment inventory, and customer interactions.
  • Assisted in the development of new procedures or guidelines for improved work processes, contributing to increased productivity and effectiveness across the team.
  • Showcased problem-solving abilities by tackling complex technical challenges and finding innovative solutions to address customer needs.
  • Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
  • Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
  • Educated customers on how to use internet service.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Coordinated installation of new users and relocations of existing users.
  • Performed periodic system upgrades and maintenance to meet industry standards.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Installed and configured new devices and system components.
  • Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.

Assistant IT Administrator

Wynmoor
04.2011 - 04.2023
  • Spearheaded efforts to improve communication between IT staff members through regular meetings and collaboration tools, fostering a positive work environment.
  • Championed best practices in cybersecurity, minimizing risks associated with potential breaches or attacks on company networks and systems.
  • Consistently met deadlines while managing multiple competing priorities within a fast-paced environment.
  • Collaborated with cross-functional teams to develop customized software solutions for various departments.
  • Improved data security with the implementation of robust backup strategies and disaster recovery plans.
  • Streamlined IT processes for increased efficiency through automation of repetitive tasks.
  • Coordinated software upgrades and patches, ensuring minimal disruption to end-users during deployment.
  • Implemented new technologies that improved overall productivity across the company''s departments.
  • Enhanced network performance by implementing regular maintenance routines and updates.
  • Managed inventory of hardware assets, ensuring timely replacement or repair when needed.
  • Reduced downtime by proactively identifying and resolving IT issues before they became critical.
  • Maintained strong relationships with vendors, negotiating contracts that resulted in cost savings without sacrificing quality or service levels.
  • Developed comprehensive documentation for IT procedures, facilitating knowledge transfer among team members.
  • Provided excellent customer service by promptly addressing user requests and troubleshooting technical issues.
  • Created and managed project plans, timelines and budgets.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.

Education

Cisco A+ Certification & It Essentials 1 & 2 - Pc Architecture And Deisgn

Caribbean Institute of Technology
Montego Bay Jamaica
07-2007

Skills

  • Fiber optic splicing
  • Hand tool proficiency
  • Customer service experience
  • Management experience
  • Network configuration
  • Wireless networking
  • Hardware installation
  • Telecommunications
  • Electrical wiring
  • System maintenance
  • Superior troubleshooting skills
  • Equipment troubleshooting
  • Dispute resolution
  • Software configuration
  • Number-savvy
  • Signal testing
  • Excellent troubleshooting proficiency
  • Structured cabling
  • Preventative maintenance
  • Ladder safety
  • Cable installation
  • Troubleshooting and repair
  • Work order completion
  • Network troubleshooting
  • Installation and maintenance
  • Safety awareness
  • Installing equipment
  • Equipment safety
  • Safety practices
  • Troubleshooting systems
  • Documenting activities
  • Educating customers
  • System repair
  • Device installation
  • Configuring equipment
  • Vehicle maintenance
  • Test equipment operation
  • Software upgrades
  • Troubleshooting and resolution
  • Equipment installation
  • Hardware maintenance
  • Writing reports
  • VoIP systems
  • Service documentation
  • Engineering plans
  • Regulatory compliance
  • Vehicle management
  • Instructing customers
  • Diagnosing issues
  • Maintaining components
  • Dig site assessment
  • Configuring devices
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Equipment installation and repair
  • Multitasking Abilities
  • Written communication
  • Safety procedures adherence
  • Adaptability
  • Continuous improvement
  • Time management abilities
  • Preventive Maintenance
  • Interpersonal communication
  • Professionalism
  • Problem diagnosis
  • System repairs
  • Goal setting
  • Computer literacy
  • Conflict resolution
  • Analytical thinking
  • Interpersonal skills
  • Technical troubleshooting
  • Router installation and optimization
  • Self motivation
  • Task prioritization
  • Team building
  • Documentation skills
  • Wire splicing
  • Relationship building
  • Physical strength
  • Data cabling installation
  • Equipment replacement
  • Decision-making
  • Adaptability and flexibility
  • Effective communication
  • Active listening
  • Electrical troubleshooting
  • Team collaboration
  • Organizational skills
  • Troubleshooting skills
  • Critical thinking
  • Excellent communication
  • Reliability

Timeline

Premises Technician

AT&T
04.2023 - Current

Assistant IT Administrator

Wynmoor
04.2011 - 04.2023

Cisco A+ Certification & It Essentials 1 & 2 - Pc Architecture And Deisgn

Caribbean Institute of Technology

safety award

I was awarded safety & performance cert. on numerous occasions.

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