Samuel Umana
San Gabriel,CA
Summary
Dynamic Premises Technician and Lead Installer with a proven track record at AT&T and Telscape Communications. Expert in fiber optic installation and network troubleshooting, I excel in customer service and team collaboration. Achieved significant improvements in broadband and digital service quality, leveraging superior troubleshooting skills and safety compliance.
Overview
24
24
years of professional experience
Work History
Premises Technician
AT&T
El Segundo, CA
05.2014 - Current
- Managed installation of fiber optic cables and systems, ensuring compliance with industry standards.
- Worked with hand tools, power tools and heavy equipment.
- Documented all installation and repair work, maintaining accurate records for future reference.
- Ran wires between components and to outside cable systems.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Maintained records of all repairs performed on premises equipment.
- Efficiently repaired and installed equipment.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
Lead Installer
Telscape Communications
El Monte, CA
07.2001 - 04.2014
- Pulled lines to proper tension for safety and durability of installation work.
- Performed quality assurance checks on installed hardware to ensure proper functioning of network components.
- Resolved customer complaints promptly by troubleshooting any underlying issues that may be causing problems with their internet service.
- Conducted site surveys to identify potential areas of improvement in existing internet infrastructure.
- Provided customer support for internet-related inquiries and concerns.
- Set up modems and other hardware with necessary cables.
- Communicated with customers to access work areas and explain work.
- Installed and tested equipment such as routers, modems, switches and cables to establish internet connectivity.
Education
High School Diploma -
Glen A. Wilson
Hacienda Heights, CA07-2000
Some College (No Degree) - Architectural Drafting
Mt. San Antonio College
Walnut, CASkills
- Fiber optic installation
- Network troubleshooting
- Equipment maintenance
- Cable management
- Quality assurance
- Customer service
- Technical documentation
- Installation procedures
- Safety compliance
- Team collaboration
- Problem solving
- Communication skills
- Troubleshooting techniques
- Superior troubleshooting skills
- Fiber optic splicing
- Ladder safety
- Hand tool proficiency
- Educating customers
- Safety practices
- VoIP systems
- Pole climbing proficiency
- Climbing tall ladders
Languages
English
Professional
Spanish
Professional
Accomplishments
- Awarded "Directors Club" recognition
- Exceeded targets month to month
- Chosen to work at The Grammys to install and maintain internet for the media
Timeline
Premises Technician
AT&T
05.2014 - Current
Lead Installer
Telscape Communications
07.2001 - 04.2014
High School Diploma -
Glen A. Wilson
Some College (No Degree) - Architectural Drafting
Mt. San Antonio College
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