Kaelon Barrow
Helotes,TX
Summary
Dedicated technician with over 10 years in the telecommunications industry. Expertise in efficiently resolving service issues and optimizing fiber optic network performance. Committed to providing exceptional customer service and ensuring safety during all installations.
Overview
14
14
years of professional experience
Work History
Premises Technician
AT&T
San Antonio, Texas
02.2015 - Current
- Installed and maintained fiber optics equipment at customer locations to ensure optimal functionality.
- Troubleshoot service issues such as Fiber Optic, Wi-Fi and VoIP for residential and business customers, ensuring rapid resolution.
- Coordinated with teams for timely installations and repairs, reducing customer downtime.
- Adhered to safety regulations during installations and maintenance tasks.
- Contributed to company revenue through You Refer program and door tags.
- Surpassed evaluation expectations consistently throughout the year. or exceeded end of year evaluations.
- Assisted in the training of new hire technicians.
Insurance Agent
Allstate Corp
San Antonio, Texas
08.2012 - 12.2014
- Evaluated client needs and provided tailored insurance solutions.
- Advised clients on appropriate insurance coverage options and policies.
- Responded to customer inquiries and problems to promote great service.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At San Antonio
San Antonio, TX05-2014
Skills
- Fiber optic installation
- Network troubleshooting
- Wi-Fi optimization
- Safety protocols
- Problem solving
- Time management
- Customer service
- Adaptability
Timeline
Premises Technician
AT&T
02.2015 - Current
Insurance Agent
Allstate Corp
08.2012 - 12.2014
Bachelor of Arts - Criminal Justice
The University of Texas At San Antonio