Summary
Overview
Work History
Education
Skills
Languages
Timeline
12 years MVA days safe
Generic

Jimmy Heilaman

Midwest City

Summary

Dynamic Premises Technician at AT&T with expertise in fiber optic installation and advanced problem-solving skills. Proven track record of enhancing customer satisfaction through exceptional service and efficient troubleshooting. Recognized for optimizing network reliability and fostering strong client relationships, ensuring timely project completion and a safe working environment.

Telecommunications professional prepared for roles requiring hands-on technical expertise and problem-solving abilities. Proven track record in maintaining and enhancing service quality through effective troubleshooting and maintenance. Reliable team player who adapts to changing needs and ensures consistent results. Skilled in network diagnostics and customer support.

Experienced with telecommunications infrastructure maintenance and troubleshooting. Utilizes technical skills to ensure high service reliability and customer satisfaction. Strong understanding of network diagnostics and technical problem-solving.

Upbeat Premises Technician with experience maintaining facilities. Skilled at diagnosing problems, replacing damaged parts and performing preventive maintenance. Flexible and accurate when working long hours in inclement weather.

Overview

25
25
years of professional experience

Work History

Premises Technician

AT&T
06.2009 - Current
  • Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
  • Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
  • Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
  • Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
  • Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
  • Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.
  • Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
  • Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.


Forklift Operator

Hobby Lobby Warehouse
06.2003 - 04.2009
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Communicated with floor managers to determine merchandise placement.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.

Shift Leader

Taco Bell
12.2000 - 06.2003
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Education

Yukon High School
Yukon, OK
05-2003

Skills

  • Fiber optic installation
  • Skilled in using hand tools
  • Customer support expertise
  • Network configuration
  • Wireless networking
  • Telecommunications expertise
  • Routine system management
  • Advanced problem-solving skills

Languages

English
Professional Working

Timeline

Premises Technician

AT&T
06.2009 - Current

Forklift Operator

Hobby Lobby Warehouse
06.2003 - 04.2009

Shift Leader

Taco Bell
12.2000 - 06.2003

Yukon High School

12 years MVA days safe

    I have 12 years of accident free safe vehicle driving record

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Jimmy Heilaman