Joseph Trevino
Summary
Detail-oriented telecommunications technician with expertise in installation, troubleshooting, and customer service. Skilled in solving technical issues, managing priorities, and ensuring safety compliance while delivering outstanding service to residential and business clients.
Overview
4
4
years of professional experience
Work History
Premises Technician
AT&T
09.2022 - Current
- Install, maintain, and repair fiber optic internet, voice, and television services for residential and business customers.
- Complete service orders, installations, upgrades, and repairs while meeting company quality and productivity standards.
- Troubleshoot service interruptions and network issues using diagnostic tools and testing equipment.
- Collaborate with dispatchers, engineers, and support teams to resolve complex service issues.
- Interpret technical diagrams, service records, and work instructions to efficiently resolve customer issues.
- Educated customers on products, services, equipment operation, and best practices for connectivity to enhance user experience.
- Delivered professional customer service and built positive customer relationships to foster customer loyalty.
Education
High School Diploma - GED
Luther Burbank High School
San Antonio, TXSkills
- Fiber Optic Installation
- Telecommunications
- Technical Troubleshooting
- Network Diagnostics
- Equipment Installation
- Work Order Management
- Service Quality Monitoring
- Time Management
- Worksite Safety Practices
- Customer Service
- Problem Solving
- Team Collaboration
- Communication Skills
- Microsoft Office
- Data Entry
Timeline
Premises Technician
AT&T
09.2022 - Current
High School Diploma - GED
Luther Burbank High School