Esteban Hernandez
Summary
Results-driven professional with expertise in fiber optic installation and customer engagement. Recognized for strong safety compliance and effective communication skills, contributing to successful project outcomes and high customer satisfaction.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Premises Technician
AT&T
Stockton, California
11.2012 - Current
- Install and maintain telecommunication and internet equipment for residential and business customers, enhancing connectivity and service reliability.
- Conduct site surveys to determine optimal placement of telecommunications equipment, facilitating effective service delivery.
- Manage installation of fiber optic cables and systems, ensuring adherence to industry and AT&T standards for quality and safety.
- Follow up with customers to ensure quality service and customer satisfaction
Skills
- Fiber optic installation
- Network troubleshooting
- Troubleshooting and resolution
- Diagnosing issues
- Equipment maintenance
- Site surveying
- Safety compliance
- Technical training
- Effective communication
- Customer engagement
Certification
- FCC License - Federal Communications Commission - 2015
- Learning and Development certified instructor - AT&T - 2024
Projects and development
- Involved as an instructor in Expert Academy, a peer-to-peer training and upskilling program providing real-world instruction to learners
- Participate in the safety committee, assisting with training on field ops competencies like tool usage, pole climbing, ladder handling, and electrical hazard safety
- Execute additional technician responsibilities to enhance team efficiency
- Resolve issues with future fiber installs by collaborating with management and coworkers to enhance completion rates
- Train new hire technicians in the field to ensure effective onboarding
Timeline
Premises Technician
AT&T
11.2012 - Current