Ali ALI
Summary
Dynamic professional with expertise in translation, instructional support, and network security. Proven ability to troubleshoot complex systems, enhance operational efficiency, and foster multicultural understanding. Tech-savvy innovator skilled in leveraging emerging technologies to drive productivity and solve problems. Strong interpersonal and problem-solving skills, with a passion for continuous improvement and adaptability in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Trilingual Instructional Assistant & Translator
Seattle Public Schools
09.2020 - Current
- Delivered instructional support to diverse students and provided translation services for Somali and Arabic-speaking families.
- Facilitated training for immigrant families to navigate school systems, aiding student adjustment.
- Translated documents and communicated between teachers, students, and parents, ensuring accurate language comprehension.
- Bridged language gaps, fostering effective communication within the school community.
- Applied research-based strategies to support language acquisition for ELL students.
- Participated in professional development to refine techniques for bilingual education.
- Collaborated with colleagues to share best practices in supporting multilingual learners.
Software Testing & IT Installations/Support Engineer
Freelance/Contract Roles
01.2013 - Current
- Delivered on-demand IT and technical support for diverse clients, including fixing a network issue on a dentist's chair in Bellingham, WA.
- Troubleshot and repaired downed CCTV systems for businesses, ensuring minimal downtime and seamless operation.
- Installed and resolved Vipro-optic hardware issues, such as optimizing network integration at local McDonald's branches.
- Provided rapid-response support for urgent client requests, ensuring prompt and effective solutions.
- Implemented automation tools and remote diagnostics to streamline workflow and resolve client issues faster.
- Collaborated with various small businesses to enhance system performance, troubleshoot hardware/software, and improve overall customer satisfaction.
- Managed multiple client projects simultaneously, staying organized, meeting deadlines, and delivering quality solutions on-site or remotely.
Security Site Supervisor
Allied Universal Security
01.2015 - 09.2020
- Led security operations across multiple sites, ensuring compliance with protocols and swift responses to incidents
- Managed CCTV systems, troubleshooting hardware issues, and ensuring connectivity for real-time monitoring
- Trained security personnel in safety procedures, technology use, and customer service to provide an excellent security experience for clients
- Coordinated shift schedules and conducted performance evaluations for security officers.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Managed team schedules to provide effective security coverage for building needs.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
Logistics Operations Manager
Amazon.com
10.2015 - 09.2018
- Optimized delivery routes and warehouse layouts, improving distribution accuracy and workflow efficiency.
- Troubleshot delivery issues, enhancing service efficiency and customer satisfaction.
- Integrated new technology systems to streamline operations and boost overall performance.
- Managed vendor relationships to ensure timely deliveries and effective issue resolution.
- Implemented efficient logistics processes, reducing costs and increasing order fulfillment accuracy.
- Collaborated with cross-functional teams to improve supply chain visibility and communication.
- Set clear performance expectations for staff, ensuring consistent high-quality results.
Security Supervisor
Guardsmark Security
05.2005 - 08.2013
- Conducted regular facility patrols to identify and mitigate security risks, ensuring a safe environment for employees and visitors.
- Managed and analyzed security systems, including alarms and CCTV, to ensure prompt responses to incidents and coordinate necessary actions.
- Enforced access control policies and supervised visitor management procedures to maintain facility security.
- Supervised and evaluated security team performance, overseeing scheduling, compliance, and professional development.
- Prepared detailed reports on security activities and incidents, collaborating with management to refine policies and enhance security procedures.
Education
Bachelor of Science in Computer Science -
University of Washington Bothell
Associate Degree in Computer Science -
Bellevue College
Skills
- Customer Service Excellence
- Interpersonal Skills
- Emotional Intelligence
- Active Listening
- Adaptability
- Technical Proficiency
- Information Technology
- Network Security
- Systems Administration
- Software Testing & Debugging
- CCTV Installation & Troubleshooting
- Hardware & Network Configuration
- Translation Services
- Security Systems & Surveillance Management
- Problem Solving
- Time Management
- Organizational Skills
- Professionalism & Strong Work Ethic
- Critical Thinking
- Group Facilitation
- Curriculum Development & Instructional Support
- Special Education Assistance
References
References available upon request
Timeline
Trilingual Instructional Assistant & Translator
Seattle Public Schools
09.2020 - Current
Logistics Operations Manager
Amazon.com
10.2015 - 09.2018
Security Site Supervisor
Allied Universal Security
01.2015 - 09.2020
Software Testing & IT Installations/Support Engineer
Freelance/Contract Roles
01.2013 - Current
Security Supervisor
Guardsmark Security
05.2005 - 08.2013
Bachelor of Science in Computer Science -
University of Washington Bothell
Associate Degree in Computer Science -
Bellevue College