Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ali ALI

Summary

Dynamic professional with expertise in translation, instructional support, and network security. Proven ability to troubleshoot complex systems, enhance operational efficiency, and foster multicultural understanding. Tech-savvy innovator skilled in leveraging emerging technologies to drive productivity and solve problems. Strong interpersonal and problem-solving skills, with a passion for continuous improvement and adaptability in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Trilingual Instructional Assistant & Translator

Seattle Public Schools
09.2020 - Current


  • Delivered instructional support to diverse students and provided translation services for Somali and Arabic-speaking families.
  • Facilitated training for immigrant families to navigate school systems, aiding student adjustment.
  • Translated documents and communicated between teachers, students, and parents, ensuring accurate language comprehension.
  • Bridged language gaps, fostering effective communication within the school community.
  • Applied research-based strategies to support language acquisition for ELL students.
  • Participated in professional development to refine techniques for bilingual education.
  • Collaborated with colleagues to share best practices in supporting multilingual learners.


Software Testing & IT Installations/Support Engineer

Freelance/Contract Roles
01.2013 - Current
  • Delivered on-demand IT and technical support for diverse clients, including fixing a network issue on a dentist's chair in Bellingham, WA.
  • Troubleshot and repaired downed CCTV systems for businesses, ensuring minimal downtime and seamless operation.
  • Installed and resolved Vipro-optic hardware issues, such as optimizing network integration at local McDonald's branches.
  • Provided rapid-response support for urgent client requests, ensuring prompt and effective solutions.
  • Implemented automation tools and remote diagnostics to streamline workflow and resolve client issues faster.
  • Collaborated with various small businesses to enhance system performance, troubleshoot hardware/software, and improve overall customer satisfaction.
  • Managed multiple client projects simultaneously, staying organized, meeting deadlines, and delivering quality solutions on-site or remotely.

Security Site Supervisor

Allied Universal Security
01.2015 - 09.2020
  • Led security operations across multiple sites, ensuring compliance with protocols and swift responses to incidents
  • Managed CCTV systems, troubleshooting hardware issues, and ensuring connectivity for real-time monitoring
  • Trained security personnel in safety procedures, technology use, and customer service to provide an excellent security experience for clients
  • Coordinated shift schedules and conducted performance evaluations for security officers.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Recorded incident reports with detailed accounts of occurrences.
  • Removed unauthorized persons from facility grounds.
  • Managed and trained a team of security personnel for optimal performance in maintaining site safety.
  • Managed team schedules to provide effective security coverage for building needs.
  • Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
  • Maintained detailed logs of daily activities, providing accurate records for management review.
  • Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
  • Participated in ongoing professional development opportunities to stay current with industry best practices.
  • Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.

Logistics Operations Manager

Amazon.com
10.2015 - 09.2018


  • Optimized delivery routes and warehouse layouts, improving distribution accuracy and workflow efficiency.
  • Troubleshot delivery issues, enhancing service efficiency and customer satisfaction.
  • Integrated new technology systems to streamline operations and boost overall performance.
  • Managed vendor relationships to ensure timely deliveries and effective issue resolution.
  • Implemented efficient logistics processes, reducing costs and increasing order fulfillment accuracy.
  • Collaborated with cross-functional teams to improve supply chain visibility and communication.
  • Set clear performance expectations for staff, ensuring consistent high-quality results.

Security Supervisor

Guardsmark Security
05.2005 - 08.2013
  • Conducted regular facility patrols to identify and mitigate security risks, ensuring a safe environment for employees and visitors.
  • Managed and analyzed security systems, including alarms and CCTV, to ensure prompt responses to incidents and coordinate necessary actions.
  • Enforced access control policies and supervised visitor management procedures to maintain facility security.
  • Supervised and evaluated security team performance, overseeing scheduling, compliance, and professional development.
  • Prepared detailed reports on security activities and incidents, collaborating with management to refine policies and enhance security procedures.

Education

Bachelor of Science in Computer Science -

University of Washington Bothell

Associate Degree in Computer Science -

Bellevue College

Skills

  • Customer Service Excellence
  • Interpersonal Skills
  • Emotional Intelligence
  • Active Listening
  • Adaptability
  • Technical Proficiency
  • Information Technology
  • Network Security
  • Systems Administration
  • Software Testing & Debugging
  • CCTV Installation & Troubleshooting
  • Hardware & Network Configuration
  • Translation Services
  • Security Systems & Surveillance Management
  • Problem Solving
  • Time Management
  • Organizational Skills
  • Professionalism & Strong Work Ethic
  • Critical Thinking
  • Group Facilitation
  • Curriculum Development & Instructional Support
  • Special Education Assistance

References

References available upon request

Timeline

Trilingual Instructional Assistant & Translator

Seattle Public Schools
09.2020 - Current

Logistics Operations Manager

Amazon.com
10.2015 - 09.2018

Security Site Supervisor

Allied Universal Security
01.2015 - 09.2020

Software Testing & IT Installations/Support Engineer

Freelance/Contract Roles
01.2013 - Current

Security Supervisor

Guardsmark Security
05.2005 - 08.2013

Bachelor of Science in Computer Science -

University of Washington Bothell

Associate Degree in Computer Science -

Bellevue College
Ali ALI