Experienced Revenue Cycle Consultant within Registration and Scheduling with 8+ years of experience in the healthcare and consulting industry. Hardworking and ambitious with exceptional skills in strategic planning, project management, and EMR systems. Committed to delivering innovative business growth through leadership, great integrity, and perseverance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Analyst II
Tift Regional Medical Center
Tifton, GA
03.2025 - Current
Analyzed system requirements and specifications to enhance IT solutions effectiveness.
Collaborated with cross-functional teams to streamline software implementation processes.
Developed user documentation and training materials for new software applications.
Conducted system audits to identify areas for performance improvement and risk mitigation.
Evaluated emerging technologies to recommend strategic enhancements for existing systems.
Implemented process improvements that enhanced operational efficiency and service delivery quality.
Optimized system performance by conducting regular audits and resolving identified issues.
Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Revenue Cycle Consultant
Nordic Global
09.2022 - Current
CommunityWorks Project Lead in completing build, training, testing and global live support for Win32 and CPM (Registration and Scheduling)
CommunityWorks Project lead in implementing Patient Kiosk, Direct Book Scheduling, Video Visits.
Lumeo Health Support Consulting for scheduling. Kingston, ON, Canada from 2023 to 2025.
Implemented standards and models for build work and consulting best practice for each unique scenario and build request.
Solution Lead for Cerner Practice Management (CPM) - Registration and Scheduling in the Indian Health Services space.
Collaborated with cross-functional teams to develop data-driven solutions to business challenges.
Automated data collection processes to improve efficiency and accuracy.
Senior Associate Consultant
KPMG LLC
02.2022 - 09.2022
Analyzed and synthesized qualitative and quantitative research findings to identify key market implications and strategic challenges.
Facilitated client board, staff, and stakeholder meetings to reach results.
Prepared presentation materials to develop and substantiate conclusions presented to clients.
Designed and implemented research agendas to inform strategic and business planning.
Monitored and frequently reported on project status to clients and verified projects were meeting all requirements and quality standards.
Analyzed Revenue Cycle workflows to indicate pain points causing revenue loss for clients.
Senior Associate Consultant
Cerner Corporation
Kansas City, MO
09.2016 - 02.2022
CommunityWorks Project Lead in completing build, training, testing and go live support for Win32 and CPM (Registration and Scheduling)
CommunityWorks Project Lead in implementing Patient Kiosk, Direct Book Scheduling, Video Visits, Optimizations, Experian Eligibility, and CPM Migrations from Win32.
CommunityWorks Project Manager for Radiology Billing.
CommunityWorks Project Manager for CPM Migrations, Patient Kiosk, Video Visits, and Direct Book Scheduling.
CommunityWorks Project Support for HIM. Building task queues and data collection.
CommunityWorks Project Support for Transaction Services.
Created multiple standards and models for build work, data collection, and new workflow.
Consulted on best practice for many unique scenarios requiring collaboration and integration with Patient Accounting, HIM and Charge Services.
Patient Access Representative
Baptist Medical Center Beaches
Jacksonville Beach, FL
07.2015 - 09.2016
Improved patient appointment scheduling system, reducing wait times by 20% and increasing patient satisfaction scores.
Collaborated with medical staff to streamline patient check-in process, resulting in a 15% decrease in administrative errors.
Resolved patient inquiries daily with empathy and professionalism, leading to improved patient experience.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient privacy.
Collected and entered patient demographic and insurance data into hospital EMR software to establish patient medical records.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Initial triage and patient registration for Emergency Department care.
Explained estimated cost for medical treatments and answered patient questions to promote a quality understanding of proposed services.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.