Ali Hamza
Glen Burnie,MD
Summary
Committed Security Supervisor with integrity, honesty and dedication. Strong knowledge of first-aid and emergency situation protocols. Quick-learning and highly professional in all situations. Skilled in training and coaching security team members to achieve high standards of security across the board. Experienced in conducting patrols, performing screenings and reviewing CCTV footage for signs of suspicious activity.
Overview
9
9
years of professional experience
Work History
Passenger Service Supervisor
Prospect Air Service
Glen Burnie, MD
05.2023 - Current
- Provided guidance and support to junior staff members when needed, helping them develop their skillsets over time.
- Supervised daily operations of passenger services staff, ensuring compliance with safety regulations and customer service standards.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Assisted customers with selecting appropriate wheelchairs based on their individual needs and preferences.
- Monitored customer satisfaction levels by engaging in regular conversations with clients.
- Transported individuals requesting wheelchair service to and from desired locations.
- Greeted customers, answered questions and discussed services.
- Communicated with gate agents to coordinate assistance boarding.
- Assisted customers with baggage claims.
Cashier
arby,s
Glen Burnie, MD
03.2023 - 05.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Security Supervisor
Al Jaber Security
Abu Dhabi, United Arab Emrites
01.2019 - 03.2023
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Recorded required data for incident reports and files.
- Provided security team leadership and contributed to on-call duties.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
- Hired, trained and managed staff of [Number] associates.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Interviewed and hired security personnel with strong skill sets and expertise.
Security Officer
Al Jaber Security
Abu Dhabi, United Arab Emirtes
05.2015 - 01.2019
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Searched individuals and baggage for weapons and other prohibited items.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Investigated reported incidents to protect company assets.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Identified suspicious activity to determine appropriate response.
Education
High School Diploma -
Goverment High School Thekrian
Thekrian Punjab PakistanSkills
- Operations Management
- Security team leadership
- CCTV experience
- Team Leadership
- Customer Service
Languages
English
Professional
Urdu
Full Professional
Arabic
Limited
Timeline
Passenger Service Supervisor
Prospect Air Service
05.2023 - Current
Cashier
arby,s
03.2023 - 05.2023
Security Supervisor
Al Jaber Security
01.2019 - 03.2023
Security Officer
Al Jaber Security
05.2015 - 01.2019
High School Diploma -
Goverment High School Thekrian