Wissal El Ghandour
Boston,Massachusetts
Summary
Results-oriented professional with experience in healthcare, customer service, and operations management. Led teams and managed multiple priorities while delivering high-quality service in fast-paced environments. Expertise in problem-solving, communication, and organizational coordination, complemented by a background in patient care and passenger services. Bilingual in English, French, and Arabic.
Overview
6
6
years of professional experience
Work History
Passenger Service Supervisor
ITA Airways
Boston, USA
07.2024 - Current
- Supervised passenger service operations to enhance travel experience from check-in through boarding.
- Address passenger inquiries, resolve issues, and provide information regarding flights, services, and airport facilities.
- Led dispatch teams by coordinating schedules and organizing daily operations to ensure timely service.
- Communicate effectively with management, airline clients, and field teams to maintain operational efficiency.
- Managed staff assignments across gate operations, check-in services, and reservations to maintain seamless operations.
- Demonstrate strong leadership, problem-solving, and decision-making skills in a fast-paced airport environment.
Babysitter / Childcare Provider
Self-employeed
Malden, Massachusetts
04.2025 - 09.2025
- Provided attentive and compassionate care for children of various ages in a safe, nurturing, and engaging environment.
- Planned and supervised age-appropriate educational and recreational activities to support child development.
- Assisted with meal preparation, homework, and daily routines, including bedtime.
- Maintained clear and consistent communication with parents regarding children's activities, behavior, and well-being.
Pharmacy Technician
CVS Pharmacy
Newton, USA
05.2024 - 10.2024
- Assisted customers with medication-related inquiries while maintaining excellent customer service standards.
- Processed transactions and supported pharmacy operations in compliance with legal and ethical guidelines.
- Maintained accurate prescription records and patient information.
- Collaborated with pharmacists and healthcare professionals to ensure efficient workflow and patient support.
Cashier Supervisor
Casablanca House of Pastries
Revere, USA
07.2022 - 05.2024
- Supervised daily cashier operations and ensured accurate cash handling procedures.
- Increased customer satisfaction by efficiently managing transactions and resolving customer concerns.
- Trained and mentored new cashiers on company policies, customer service standards, and operational procedures.
- Assisted customers to create positive shopping experiences and encourage repeat business.
- Maintained a collaborative and productive team environment.
Medical Assistant Student
Hospital of Specialties of Rabat
Rabat, Morocco
03.2020 - 08.2021
- Assisted patients by conducting routine health screenings, including blood pressure measurements and glucose testing.
- Supported healthcare staff through effective teamwork and communication to promote quality patient care.
- Prepared examination rooms before patient appointments, ensuring a clean, organized, and safe environment.
- Maintained professionalism and patient confidentiality in a clinical setting.
Education
High School Diploma -
Malden High School
Malden, MA06-2023
Medical Assistant Studies -
Hospital of Specialties of Rabat
Rabat, MoroccoSkills
- Customer Service Excellence
- Operations Management
- Team Leadership and Supervision
- Dispatch Coordination
- Microsoft Office Suite
- Effective Prioritization and Time Management
- Problem Solving & Decision-Making
- Social Interaction & Interpersonal Skills
- Team Collaboration and Workplace Leadership
- Written and Verbal Communication
- Multitasking in High-Pressure Environments
- Passenger management
Timeline
Babysitter / Childcare Provider
Self-employeed
04.2025 - 09.2025
Passenger Service Supervisor
ITA Airways
07.2024 - Current
Pharmacy Technician
CVS Pharmacy
05.2024 - 10.2024
Cashier Supervisor
Casablanca House of Pastries
07.2022 - 05.2024
Medical Assistant Student
Hospital of Specialties of Rabat
03.2020 - 08.2021
High School Diploma -
Malden High School
Medical Assistant Studies -
Hospital of Specialties of Rabat