Ali Huseynov
Sanford,FL
Summary
Highly skilled IT professional with a Bachelor's degree in Information Systems Technology and a specialization in Cybersecurity. Currently working as an IT Field Technician, with over 2 years of experience as a Technical Support Specialist. Proficient in troubleshooting software and hardware issues, as well as network troubleshooting. Experienced in setting up new devices and integrating them into networks. A quick learner, dedicated to continuous personal and professional growth. Currently pursuing a cybersecurity certificate from Google.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Field Technician
Orlando Health
07.2023 - Current
- Provide on-site technical support to diagnose and resolve computer hardware and software issues
- Perform computer network repair, troubleshooting, and maintenance tasks
- Install and configure software applications and operating systems
- Collaborate with IT team to ensure efficient operations and minimize downtime
- Assist in setup and maintenance of over computers networks and systems
- Ensure compliance with security protocols and data protection measures
- Communicate effectively with clients to understand their technical requirements and provide appropriate solutions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software, and network issues.
Academic Success Coach
Seminole State College of Florida
08.2022 - Current
- Fostered persistence and completion by maintaining caseload of first-time college and transfer students
- Monitored student progress through regular check-ins, meetings, and proactive communication
- Conducted individual and group academic coaching sessions to assess student performance and develop success plans
- Assisted students in overcoming obstacles and developing strong time management and organization skills
- Provided guidance on learning strategies and study skills tailored to specific course materials
- Collaborated with academic personnel and support resources to accelerate student progress.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Math Tutor / College Algebra
Seminole State College
09.2021 - 08.2022
- Delivered personalized instruction and encouraged interactive learning to enhance student performance
- Provided academic support through material review, assessment preparation, and homework assistance
- Promoted critical thinking skills and maintained positive learning environment.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Used positive reinforcement, repetition, and review to help students master challenging material.
Technical Support Specialist
SOCAR POLYMER LLC
05.2019 - 08.2021
- Provided technical support to end-users via phone, email, or remote access
- Troubleshot and resolved hardware and software issues for desktops, laptops, and other electronic equipment
- Configured and maintained computer networks and ensured system security
- Installed and configured software applications, operating systems, and other system components
- Created and maintained technical documentation and user manuals
- Collaborated with other IT teams to resolve technical issues and improve system performance
- Provided training to end-users on software and hardware usage and troubleshooting techniques
- Tested and evaluated new hardware and software products and provided recommendations for improvement
- Stayed up-to-date with industry trends and new technologies to ensure knowledge and skills remained current.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Science - Information Systems Tech
Seminole State College of Florida
Sanford, FL04.2023
Associate of Arts - Information Technology
Seminole State College
Sanford, FL12.2021
High School Diploma -
Lyceum Named After Heyder Aliyev
Baku, Azerbaijan06.2017
Skills
- Network Support
- Computer hardware
- Computer skills
- Software Troubleshooting
- Information Security
- IT support
- Customer service
- Maintenance
- Creative Issue Resolution
- Troubleshooting Network Issues
- Hardware and Software Repair
- Payroll Policies and Procedures
Certification
IT Client Specialist
- Certified by Seminole State College on 04/30/2022
Languages
Turkish
Native or Bilingual
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
IT Field Technician
Orlando Health
07.2023 - Current
Academic Success Coach
Seminole State College of Florida
08.2022 - Current
Math Tutor / College Algebra
Seminole State College
09.2021 - 08.2022
Technical Support Specialist
SOCAR POLYMER LLC
05.2019 - 08.2021
Bachelor of Science - Information Systems Tech
Seminole State College of Florida
Associate of Arts - Information Technology
Seminole State College
High School Diploma -
Lyceum Named After Heyder Aliyev