APRIL SPRUILL
Zebulon,NC
Summary
Dedicated and diligent employee with expertise in customer service, multitasking, and time management. Committed to delivering a positive and memorable customer experience. Demonstrates exceptional multitasking skills.
Overview
12
12
years of professional experience
Work History
Information Technology Field Technician
Toshiba Global Commerce Solutions
07.2023 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Experience
- • Microsoft Windows 10
- • User Interface (UI)
- • Software
- • Computer Networking
- • WAN
- • Desktop Application Support
- • Software Troubleshooting
- • Configuration
- Ticketing System
- Remote Access
- Remote support
- Service call
- Overnight projects
- Oncall
Site Manager
Sams Xpress Car Wash
11.2022 - 07.2023
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Assumed responsibility for personnel deployed to work site.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Opening and closing
- Hiring
- Interviewing
- Training
- Office paperwork
- Truck ordering
- Customer Service
- Customer Loyalty
- Customer Relationship
- Cleaning
- Inventory
- Sales
- Budget
- Traveling
IT Technician
Piper Technologies
03.2021 - 11.2022
- Ticketing Systems
- LAN
- DNS
- Network Administration
- Technical Support
- Help Desk
- Service Technician Experience
- Microsoft Windows 10
- User Interface (UI)
- Software
- Computer Networking
- WAN
- Desktop Application Support
- Software Troubleshooting
- Configuration
Field Service Technician
Vivint
04.2018 - 03.2021
- Ticketing System
- Customer Loyalty
- CAT5
- CAT6
- Customer Service
- Troubleshooting
- Configuration
General Manager
firehouse subs
11.2012 - 04.2018
- Management
- Customer Loyalty
- Training and Development (HR)
- Customer Relationship Management (CRM)
- Customer Service
- Hiring
- Training
Education
HIGH SCHOOL DIPLOMA -
D.H. Conley high school
Greenville, NC06.2009
Skills
Hardware troubleshooting
Software troubleshooting
Network administration
Windows 10 support
CCTV installation
Customer service
Technical support
Ticketing systems
Configuration management
Desktop application support
Team building
Employee training
Problem solving
Inventory management
Effective communication
Troubleshooting and Diagnostics
Hardware installation
Help desk operations
Data retention
Data recovery
Peripheral maintenance
Inventory control systems
IT documentation
Remote support
Network troubleshooting
Application support
Incident management
Application installations
Debugging
Network security
System administration
Software deployment management
Server maintenance
User training
Desktop technical support
Network maintenance
Help desk management
Information security
Software configuration
Helpdesk services
Software updating
Wireless networking
Goal setting
Software installation
Problem-solving abilities
Network configuration
Relationship building
Project management
Network support
VPN management
Hardware configuration
Issue and resolution tracking
Decision-making
System upgrades
Employee computer support
IT infrastructure
Support end-users
Problem-solving
Professional demeanor
Written communication
Timeline
Information Technology Field Technician
Toshiba Global Commerce Solutions
07.2023 - Current
Site Manager
Sams Xpress Car Wash
11.2022 - 07.2023
IT Technician
Piper Technologies
03.2021 - 11.2022
Field Service Technician
Vivint
04.2018 - 03.2021
General Manager
firehouse subs
11.2012 - 04.2018
HIGH SCHOOL DIPLOMA -
D.H. Conley high school
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