Competent Telecommunications Technician bringing 11 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Hi, I’m
German Chavez
Senior Information Technology Field Technician
North Bergen,NJ
Summary
Overview
11
years of professional experience
5
Certifications
2
Languages
Work History
Data-Tele ContractorsCarlstadt, NJ
Information Technology Field Technician
04.2020 - Current
Job overview
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Installed, configured and maintained computer systems and network connections
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Responded to customer inquiries and provided technical assistance over phone and in person
- Generated reports to track performance and analyze trends
Bullet Communication IncHackensack, NJ
Telecommunications Technician
08.2012 - 02.2020
Job overview
- Coordinated installation of new users and relocations of existing users.
- Responded to service requests during and after business hours.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours
- Coordinated installation of new users and relocations of existing users
- Collaborated with other technicians to troubleshoot and resolve technical issues
- Implemented training programs to improve knowledge and skills of new technicians
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces
- Managed and prioritized customer service requests to achieve prompt resolution
- Installed wiring, cabling and networking hardware on customer premises
- Read blueprints and schematics to correctly place equipment
Education
Hudson County Community CollegeJersey City, NJ
Project Management Certificate Program from Management
02.2023 - 04.2023
University Overview
New Jersey's Science And Technology UniversityNewark, NJ
Bachelor of Science from Engineering Technology
08.2008 - 05.2012
University Overview
- Capstone Project: Smart Walking Stick (SWS), a groundbreaking device crafted to empower individuals with visual impairments. Equipped with cutting-edge sensors, this smart cane is designed to seamlessly detect obstacles in the user's path and relay crucial information directly to them.
Hudson County Community CollegeJersey City, NJ
Associate of Science from Engineering Technology
08.2005 - 05.2008
University Overview
- Honoree of Cum Laude
- Dean's List Spring 2006, Fall 2006
- 3.7 GPA
Skills
Technical Analysis
Project Management
Technical Support
Diagnostics and troubleshooting
Multitasking Abilities
Documenting activities
Safety practices
Planning and Coordination
MS Office
Training and Development
Interpersonal Communication
Data Entry
Change request processing
Hardware installations
Document review
LAN protocols
Device configuration
Desktop support
Technical issues analysis
Customer service expert
Technical documents comprehension
Hardware and software installation
Affiliations
Affiliations
- Project Management Institute
- Institute of Electrical and Electronics Engineers
- BICSI
Certification
OSHA -30 Hours
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hudson County Community College
Project Management Certificate Program from Management
02.2023 - 04.2023
Information Technology Field Technician
Data-Tele Contractors
04.2020 - Current
Telecommunications Technician
Bullet Communication Inc
08.2012 - 02.2020
New Jersey's Science And Technology University
Bachelor of Science from Engineering Technology
08.2008 - 05.2012
Hudson County Community College
Associate of Science from Engineering Technology
08.2005 - 05.2008