NAHin MUSA
Milwaukee,WI
Summary
IT Service Management | Incident Management | Process Improvement | Database Administration Positioned to deliver quality service and provide rare value to clients in intensely-competitive industries
Overview
18
18
years of professional experience
1
1
Certification
Work History
Information Technology Field Technician
Brooksource
09.2021 - 10.2021
- Provide excellent on-site customer service and support to all end-users
- Work closely with project management and Epic application teams to understand Field Service support needs
- Travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic 'TDR' script testing to ensure correct application installation
- Utilize tools like Vizio to plan and evaluate hardware and software needs across the organization
- Troubleshoot and support clinical, business, and IT staff on an ad-hoc basis.
Web Content Administrator for KFSH&RC websites
Information Technology Department
01.2006 - 01.2009
- Responsible for code deployment and project releases for various websites
- Drove cross-functional teams during major incidents and facilitated communication to stakeholders, including Senior Leadership and facilitated After Action Reviews
- Supported Project Manager in delivering project goals.
Help Desk Support
King Faisal Specialist Hospital and Research Center (KFSH&RC) – Communication Section
01.2005 - 01.2006
- Facilitated the design, adoption, implementation, and continual improvement of IT Service Management processes
- Installed, troubleshooted, maintained Nurse Call System (American Zettler, Dukane System 2070 and Sedco)
- Worked in conjunction with other departments on telephone projects and special services required in programming and designing service up to their needs.
Hospital Assistant 1
King Faisal Specialist Hospital and Research Center (KFSH&RC) – Communication Section
01.2004 - 01.2005
- Developed strategies for continuous improvement of IT Service Management
- Responsible for identifying and progressing activities to protect against the occurrence of Major Incidents
- Ensured that technical issues are responded to and that normal service operations are restored as quickly as possible.
IT Specialist
Hayat Pharmacy
02.2010
- Review diagnostics and assess the functionality and efficiency of systems
- Implement security measures
- Monitor security certificates and company compliance of requirements
- Offer technical support to company staff and troubleshoot computer problems
- Install and update company software and hardware as needed.
IT Specialist
Bekka International CO. Ltd
02.2010
- Facilitate the growth, security, and upkeep of all computers, file servers, and systems
- Plan, organize, control and evaluate IT and electronic data operations
- Identify problematic areas and implement strategic solutions in time.
Education
Master of Information Systems (MIS) -
University of Phoenix
Bachelor (Honors) of Electronics & Communication Engineering -
Sudan University of Science and Technology
Diploma of Education, IT NETWORKING AND INFRASTRUCTURE ADMINISTRATION -
Milwaukee Area Technical College
Associate's degree, IT network Specialist -
Milwaukee Area Technical College
Skills
- ITIL Process Framework
- Website Administration
- Problem Analysis & Resolution
- Risk Management
- Performance Optimization
- System Integration
- Clients Relations
- Implementation Analysis
- Network Management
- Continual Service Improvement
- Strategic Planning
- Languages: English & Arabic
Affiliations
- Full member of the Sudanese Society of Engineering
- Full member of the Sudanese Society for Protecting Environment
Certification
- CCNA
- Theory and Practical Training Course on CCNA
- Self Management skills Program
- PHP & MysSQL Training
- Security + CompTIA
Timeline
Information Technology Field Technician
Brooksource
09.2021 - 10.2021
IT Specialist
Hayat Pharmacy
02.2010
IT Specialist
Bekka International CO. Ltd
02.2010
Web Content Administrator for KFSH&RC websites
Information Technology Department
01.2006 - 01.2009
Help Desk Support
King Faisal Specialist Hospital and Research Center (KFSH&RC) – Communication Section
01.2005 - 01.2006
Hospital Assistant 1
King Faisal Specialist Hospital and Research Center (KFSH&RC) – Communication Section
01.2004 - 01.2005
Master of Information Systems (MIS) -
University of Phoenix
Bachelor (Honors) of Electronics & Communication Engineering -
Sudan University of Science and Technology
Diploma of Education, IT NETWORKING AND INFRASTRUCTURE ADMINISTRATION -
Milwaukee Area Technical College
Associate's degree, IT network Specialist -
Milwaukee Area Technical College