RAMANDEEP SINGH
Nazareth,PA
Summary
IT professional with extensive technical support experience, excelling in troubleshooting and systems maintenance in healthcare and corporate environments. Currently pursuing Bachelor's and Master's degrees in Cybersecurity, focusing on security and networking while consistently resolving 30-50 support tickets weekly and enhancing user satisfaction.
Overview
3
3
years of professional experience
Work History
Information Technology Field Technician
St. Luke's University Health Network
07.2024 - 03.2026
- Resolved 30-50+ support tickets weekly, enhancing user satisfaction
- Diagnosed and fixed network issues, improving connectivity reliability
- Supported healthcare staff with critical IT needs in real-time, ensuring seamless operations
- Collaborated with healthcare staff to troubleshoot equipment issues, minimizing downtime.
- Installed and configured systems, reducing setup time by ~20%
Service Desk Analyst
Vision Technologies
05.2024 - 07.2024
- Facilitated remote troubleshooting via phone and email, addressing user needs effectively
- Managed high-volume ticket queues, prioritizing tasks to ensure timely resolution
- Addressed user inquiries through ticketing system, ensuring prompt and accurate responses.
- Provided technical support for hardware and software issues.
Software Support Technician
Dexis
11.2023 - 02.2024
- Identified and resolved software-related problems for customers, improving overall satisfaction.
- Resolved software bugs and improved workflow efficiency
- Installed software applications on customer systems remotely or in person.
- Utilized SQL to troubleshoot data-related issues, enhancing system performance.
Advanced Technical Support Representative
Shift4
01.2023 - 11.2023
- Partnered with dev teams to address and minimize recurring issues
- Enhanced knowledge base to expedite troubleshooting processes
- Reviewed technical manuals and conducted computer diagnostics to investigate problems.
- Assessed software and hardware to propose targeted improvements or upgrades
Education
Bachelor's & Master's - Cybersecurity
Western Governors University
12-2026
High School -
Easton Area High School
Easton, PA06-2013
Skills
- Technical Support
- Active Directory
- Networking
- Troubleshooting
- Ticketing Systems
- Customer Service
- System Installation
- Cybersecurity Fundamentals
- Network troubleshooting
- Technical support
- Team collaboration
Timeline
Information Technology Field Technician
St. Luke's University Health Network
07.2024 - 03.2026
Service Desk Analyst
Vision Technologies
05.2024 - 07.2024
Software Support Technician
Dexis
11.2023 - 02.2024
Advanced Technical Support Representative
Shift4
01.2023 - 11.2023
Bachelor's & Master's - Cybersecurity
Western Governors University
High School -
Easton Area High School