Ali Kamouni
West Bloomfield
Summary
Dynamic team leader with a proven track record at Modern Mortgage Financial, excelling in goal setting and team supervision. Enhanced individual performance through targeted coaching, fostering collaboration and improving customer satisfaction. Strong communicator with expertise in sales and problem-solving, dedicated to achieving quality improvements and cultivating positive relationships.
Overview
2
2
years of professional experience
Work History
Team Leader
Modern Mortgage Financial
10.2024 - 03.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Loan Officer
Mortgage One
11.2023 - 10.2024
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
Restaurant Waiter
Joes Grill
12.2022 - 10.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Education
High School Diploma -
Walled Lake Central
Walled Lake, MI06-2024
Skills
- Sales
- Communication
- Customer Service
- Problem-solving
- Team Supervision
- Work Planning and Prioritization
- Goal setting
- Quality improvement
Timeline
Team Leader
Modern Mortgage Financial
10.2024 - 03.2025
Loan Officer
Mortgage One
11.2023 - 10.2024
Restaurant Waiter
Joes Grill
12.2022 - 10.2023
High School Diploma -
Walled Lake Central
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