Summary
Overview
Work History
Education
Skills
Timeline
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Ali Kandahari

Sterling,VA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enhancing customer satisfaction and sales at Southern Airways Express, I excel in relationship building and upselling, leveraging my strong work ethic and technical support skills. Achieved seamless service coordination, fostering trust and loyalty through effective communication and problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

CSA/Ramp Agent

Southern Airways Express
06.2024 - 12.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Connected with customers by listening to concerns and answering questions.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Responded proactively and positively to rapid change.
  • Cross-trained and provided backup support for organizational leadership.

Service Advisor

Safford Brown Nissan
12.2023 - 04.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.

Education

High School Diploma -

PARK VIEW HIGH SCHOOL
Sterling, VA
06-2024

Skills

  • Goal-Oriented
  • Patience and Tolerance
  • Strong Work Ethic
  • Up-selling and Cross-selling
  • Call Center Operations
  • Cash Handling
  • Documentation And Reporting
  • Payment Processing
  • Technical Support
  • File coordination
  • Teamwork and Collaboration
  • Customer Service
  • Sales and Upselling
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Computer Skills
  • Relationship Building

Timeline

CSA/Ramp Agent

Southern Airways Express
06.2024 - 12.2024

Service Advisor

Safford Brown Nissan
12.2023 - 04.2024

High School Diploma -

PARK VIEW HIGH SCHOOL

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Ali Kandahari