ALI KHAN
Chicago,IL
Summary
- Scrum Master with 8+ years of experience in Agile transformation across banking, retail, and healthcare sectors. Expertise in Scrum, SAFe PI planning, and compliance standards, delivering measurable results. Utilizes AI tools to enhance user story creation and automate reporting, achieving time savings of 3 to 5 hours per sprint. Recognized with a Bronze Shield award for exceptional stakeholder communication and executing a capex project that generated $7.2M in annual savings.
Overview
9
9
years of professional experience
4
4
Certification
Work History
Scrum Master
US BANK
11.2022 - Current
- Improved sprint predictability from 63 percent to 93 percent by improving backlog quality and readiness and helping teams plan with more clarity.
- Coached Fraud & AML, Data Management, and Auto Loan & Leasing teams in Agile best practices to enhance sprint predictability and delivery confidence.
- Guided teams through Union Bank acquisition by implementing Agile best practices, increasing release frequency and maintaining visibility of risks and compliance.
- Led a Capex project for HELOC to MSP conversion (Home Equity Lines of Credit to the Mortgage Servicing Platform) migration of 253K accounts with zero critical incidents and 95 percent stakeholder satisfaction.
- Collaborated with 40+ teams on HELOC–MSP conversion, achieving $7.2M in annual savings through enhanced cross-team coordination.
- Established and maintained KYT, an internal platform enhancing predictability, team stability, release frequency, and time to market.
- Partnered with engineering and support teams to identify repetitive incidents and implement automation rules, streamlining operational flow and reducing manual ticket handling.
- Partnered with product managers on Dragonboat for data import and roadmap design, driving 25 percent growth in adoption.
- Assisted in managing GitLab, PractiTest, and SDLC workflows to enhance collaboration and efficiency. to improve deployment time and pipeline coverage.
Lead Scrum Master
JPMORGAN Chase & Co.
08.2021 - 10.2022
- Led weekly Scrum of Scrums to manage cross-team dependencies, clarifying ownership and aligning timelines and expectations among stakeholders.
- Improved backlog health for two Scrum teams, reducing rework by 20 percent.
- Monitored performance metrics including sprint predictability and story cycle time, informing strategies for continuous improvement.
- Facilitated risk assessment workshops to identify impediments and escalate compliance issues, enhancing Agile teams' responsiveness.
- Applied Agile framework including writing clear user stories with acceptance criteria, supporting automated testing tasks, using planning poker and Fibonacci, managed work through Jira, SharePoint sites and Confluence.
Lead Scrum Master
ANTHEM
01.2020 - 08.2021
- Facilitated SAFe PI planning and dependency mapping, coordinating Scrum of Scrums to ensure alignment in cross-team delivery.
- Refined MVP definitions with Product Owners, negotiated scope, and clarified expected outcomes to ensure deliverables met business goals.
- Led teams through daily delivery work by removing blockers, improving flow, and keeping work aligned with business priorities.
- Mentored new Scrum Masters on Agile best practices and tool usage, strengthening internal coaching and promoting Agile adoption.
- Collaborated with DevOps on Terraform automation and environment readiness, streamlining release processes for faster deployment.
Senior Scrum Master
MEDLINE
04.2017 - 12.2019
- Led sprint planning, reviews, retrospectives, and backlog refinement, fostering clarity and driving continuous improvement.
- Developed sprint health dashboards to monitor key metrics and prioritize backlog based on data-driven insights.
- Used burndown, velocity charts and trends to improve estimation accuracy and strengthen delivery predictability.
- Increased visibility for leadership and business line stakeholders through regular status updates, comprehensive documentation, and clear communication of risks, blockers, and minimum viable scope.
- Facilitated Agile transformation for two teams by establishing team agreements, definition of ready, and definition of done while promoting consistent ceremonies.
Skills
- Agile frameworks
- Scrum practices
- SAFe planning events
- Dependency analysis
- Backlog refinement techniques
- User story writing
- Predictability metrics
- Disruption management strategies
- Stability assessment tools
- Cycle time analysis
- Automation software solutions
- Jira project management and Confluence documentation
- SharePoint collaboration and GitLab version control
- PractiTest testing tool and ServiceNow ITSM platform
- MS Teams communication and Slack messaging tools
- Zoom video conferencing and Miro visual collaboration tools
- Mural design thinking platform and KYT metrics system
- Dragonboat roadmap planning tool and clarity in cloud technology solutions
- AI technologies including Microsoft Copilot and ChatGPT integration
- AWS infrastructure services such as EC2, S3, Lambda, API Gateway, CloudWatch, IAM
Accomplishments
- Guided more than 40 teams to complete Home Equity Lines of Credit to Mortgage Servicing Platform migration of 253K accounts with zero critical incidents.
- Delivered $7.2M in annual savings from HELOC to MSP conversion through coordinated planning and execution.
- Improved operational efficiency by supporting automation efforts that closed more than 1,900 routine tickets, reducing manual work and helping teams focus on higher priorities.
- Raised sprint predictability from 63 percent to 93 percent by improving backlog readiness and planning.
- Improved leadership visibility by building Jira dashboards that show risk, velocity, technical debt, and release progress.
Certification
- Professional Scrum Master (PSM)
- AI-Powered Scrum Master (Synergies 4)
- SAFe Scaled Agile (SA)
- AWS Solutions Architect (SAA)
Timeline
Scrum Master
US BANK
11.2022 - Current
Lead Scrum Master
JPMORGAN Chase & Co.
08.2021 - 10.2022
Lead Scrum Master
ANTHEM
01.2020 - 08.2021
Senior Scrum Master
MEDLINE
04.2017 - 12.2019