Ali Lozada
Chesapeake,VA
Summary
Hardworking employee enthusiastic about learning the customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
School Bus Driver
Buckeye Elementary School District
02.2023 - 05.2024
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Delivery Driver
Amazon
09.2022 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Detention Officer
Maricopa County Sheriff's Office
04.2015 - 08.2022
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
Restaurant General Manager
KFC
01.2000 - 04.2015
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ04.2012
Skills
Dependable and reliable
Effective communication skills
Commercial driving
Punctuality
Customer-Oriented
Commercial Drivers License CDL
Dependable and Responsible
First Aid Certification
Attention to Detail
Dispatcher Communication
Certification
Class B commercial drivers license
CPR and first aide certified
Languages
Spanish
Native or Bilingual
Timeline
School Bus Driver
Buckeye Elementary School District
02.2023 - 05.2024
Delivery Driver
Amazon
09.2022 - 01.2023
Detention Officer
Maricopa County Sheriff's Office
04.2015 - 08.2022
Restaurant General Manager
KFC
01.2000 - 04.2015
Associate of Arts - Criminal Justice
University of Phoenix
Similar Profiles
Nick HollidayNick Holliday
Teacher at Buckeye Elementary School DistrictTeacher at Buckeye Elementary School District
Dayna BechardDayna Bechard
Lead/Mentor Teacher at Buckeye Elementary School DistrictLead/Mentor Teacher at Buckeye Elementary School District
Brenda RhoadesBrenda Rhoades
Fourth Grade Teacher at Buckeye Elementary School DistrictFourth Grade Teacher at Buckeye Elementary School District