Summary
Overview
Work History
Education
Skills
Timeline
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Ali Macbailey

Dallas,USA

Summary

Results-driven Army veteran with a Bachelor of Science, showcasing a proven ability to lead teams to success. Strong speaking and organizational/time management skills, prioritizing customer satisfaction while maintaining professionalism and adhering to policies. Expertise in strategic planning and fostering a culture of accountability and excellence. Known for adaptability and consistent ability to meet changing organizational needs.

Overview

19
19
years of professional experience

Work History

SUPPORT COORDINATOR

GOTRAX, INC
08.2024 - 11.2024
  • Accurately documented customer interactions for quality assurance, handling 65-75 calls daily
  • Streamlined work processes, increased productivity by 10% above the daily expectation
  • Assisted with web navigation, troubleshooting, product specific information and research
  • Provided creative solutions for escalated situations, recording 93% customer acceptance rate


DIRECT STORE DELIVERY

KEURIG DR PEPPER
12.2023 - 05.2024
  • Route delivery of Dr Pepper brands to large format stores in the DFW region
  • Established relationships with store associates/managers to ensure service levels are met
  • Coordinated with Account and District Managers regarding delivery rejections
  • Directed efforts to identify areas of improvement, leading to enhancements in service offerings and delivery methods.

ACCOUNT SALES MANAGER

KEURIG DR PEPPER
09.2019 - 12.2023
  • Built business relationships, managed accounts valued at USD1.3M in annual sales revenue
  • Responsible for managing & coaching team of associates
  • Resulted in 15% productivity boost
  • Interfaced with Store Managers and C-level buyers, ensuring Service Level Agreements are met



CUSTOMER EXPERIENCE SPECIALIST

DELTA AIRLINES
11.2010 - 07.2017
  • Full ownership on every call, providing first point of contact resolution and compensations
  • Active listening and interpersonal skills for creative solutions that exceed expectations
  • Processed 250+ Delta Amex accounts and USD1M+ in ticket sales in consecutive years
  • Expert level proficiency with office equipment (Printer machines, Fax, CRM software)

INFANTRYMAN

US ARMY
04.2006 - 03.2014
  • Key member of Infantry platoon in combat operations during Operation Iraqi Freedom (OIF)
  • Ability to follow instructions, attention to details, utilize chain-of-command communication
  • Capacity to make split-second decisions and peak performance in high pressure environments
  • Service medals for distinguished service including Iraqi Campaign, Army Achievement with Star

Education

Bachelor of Science - Business Administration, Sales and Marketing

DEVRY UNIVERSITY
IRVING, TEXAS
06.2020

Skills

  • Proficient in Microsoft Office programs
  • Ability to maintain a high level of confidentially
  • Detail oriented and efficient in meeting deadlines, goals and objectives
  • Ability to address and solve customer inquiries and/or concerns
  • Ability to conduct Workshops/Orientations
  • Strong interpersonal skills and the ability to communicate clearly and professionally in an individual or group setting

Timeline

SUPPORT COORDINATOR

GOTRAX, INC
08.2024 - 11.2024

DIRECT STORE DELIVERY

KEURIG DR PEPPER
12.2023 - 05.2024

ACCOUNT SALES MANAGER

KEURIG DR PEPPER
09.2019 - 12.2023

CUSTOMER EXPERIENCE SPECIALIST

DELTA AIRLINES
11.2010 - 07.2017

INFANTRYMAN

US ARMY
04.2006 - 03.2014

Bachelor of Science - Business Administration, Sales and Marketing

DEVRY UNIVERSITY

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Ali Macbailey