Ali Macbailey
Dallas,USA
Summary
Results-driven Army veteran with a Bachelor of Science, showcasing a proven ability to lead teams to success. Strong speaking and organizational/time management skills, prioritizing customer satisfaction while maintaining professionalism and adhering to policies. Expertise in strategic planning and fostering a culture of accountability and excellence. Known for adaptability and consistent ability to meet changing organizational needs.
Overview
19
19
years of professional experience
Work History
SUPPORT COORDINATOR
GOTRAX, INC
CAROLLTON, TEXAS
08.2024 - 11.2024
- Accurately documented customer interactions for quality assurance, handling 65-75 calls daily
- Streamlined work processes, increased productivity by 10% above the daily expectation
- Assisted with web navigation, troubleshooting, product specific information and research
- Provided creative solutions for escalated situations, recording 93% customer acceptance rate
DIRECT STORE DELIVERY
KEURIG DR PEPPER
IRVING, TEXAS
12.2023 - 05.2024
- Route delivery of Dr Pepper brands to large format stores in the DFW region
- Established relationships with store associates/managers to ensure service levels are met
- Coordinated with Account and District Managers regarding delivery rejections
- Directed efforts to identify areas of improvement, leading to enhancements in service offerings and delivery methods.
ACCOUNT SALES MANAGER
KEURIG DR PEPPER
IRVING, TEXAS
09.2019 - 12.2023
- Built business relationships, managed accounts valued at USD1.3M in annual sales revenue
- Responsible for managing & coaching team of associates
- Resulted in 15% productivity boost
- Interfaced with Store Managers and C-level buyers, ensuring Service Level Agreements are met
CUSTOMER EXPERIENCE SPECIALIST
DELTA AIRLINES
GRAPEVINE, TEXAS
11.2010 - 07.2017
- Full ownership on every call, providing first point of contact resolution and compensations
- Active listening and interpersonal skills for creative solutions that exceed expectations
- Processed 250+ Delta Amex accounts and USD1M+ in ticket sales in consecutive years
- Expert level proficiency with office equipment (Printer machines, Fax, CRM software)
INFANTRYMAN
US ARMY
FORT CAVAZOS, KILLEEN, TEXAS
04.2006 - 03.2014
- Key member of Infantry platoon in combat operations during Operation Iraqi Freedom (OIF)
- Ability to follow instructions, attention to details, utilize chain-of-command communication
- Capacity to make split-second decisions and peak performance in high pressure environments
- Service medals for distinguished service including Iraqi Campaign, Army Achievement with Star
Education
Bachelor of Science - Business Administration, Sales and Marketing
DEVRY UNIVERSITY
IRVING, TEXAS06.2020
Skills
- Proficient in Microsoft Office programs
- Ability to maintain a high level of confidentially
- Detail oriented and efficient in meeting deadlines, goals and objectives
- Ability to address and solve customer inquiries and/or concerns
- Ability to conduct Workshops/Orientations
- Strong interpersonal skills and the ability to communicate clearly and professionally in an individual or group setting
Timeline
SUPPORT COORDINATOR
GOTRAX, INC
08.2024 - 11.2024
DIRECT STORE DELIVERY
KEURIG DR PEPPER
12.2023 - 05.2024
ACCOUNT SALES MANAGER
KEURIG DR PEPPER
09.2019 - 12.2023
CUSTOMER EXPERIENCE SPECIALIST
DELTA AIRLINES
11.2010 - 07.2017
INFANTRYMAN
US ARMY
04.2006 - 03.2014
Bachelor of Science - Business Administration, Sales and Marketing
DEVRY UNIVERSITY