Ali Mahdawe
Tampa,FL
Summary
Dynamic and customer-focused professional with 8 years of experience in restaurant management and service, along with proven success as a sales representative at Verizon and Saks Fifth Avenue. Skilled at team leadership, customer service excellence, and driving sales performance. Fluent in Arabic, Spanish, and English, with strong communication skills and a passion for creating exceptional customer experiences.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
Work History
Restaurant Manager / Server
Vallarta's Mexican Restaurant
Tampa, FL
01.2015 - Current
- Oversaw daily operations, ensuring excellent customer service and smooth workflow.
- Trained, supervised, and motivated staff to deliver high-quality service.
- Handled customer concerns with professionalism, boosting customer loyalty.
- Served guests directly, ensuring fast, accurate, and friendly service.
- Increased sales through upselling techniques and personalized recommendations.
- Resolved customer complaints promptly to enhance dining experiences.
Sales Representative
Verizon Wireless
09.2020 - 09.2022
- Assisted customers in selecting phone plans, devices, and accessories to meet their needs.
- Consistently exceeded sales goals and ranked among top performers.
- Provided technical support and educated customers on product features.
- Delivered outstanding customer service in a fast-paced retail environment.
Sales Associate
Saks Fifth Avenue
04.2018 - 09.2020
- Built strong client relationships through personalized shopping experiences.
- Assisted customers in selecting luxury apparel and accessories, driving sales.
- Maintained high standards of visual merchandising and store presentation.
- Recognized for strong product knowledge and excellent customer service.
Education
Real Estate Sales Associate -
Tampa School of Real Estate
09.2020 - 09.2022
Freedom High School
Tampa, FLSkills
- Customer Service
- Relationship Building
- Restaurant Operations
- Team Leadership
- Sales
- Upselling Strategies
- Conflict Resolution
- Problem Solving
- Staff Training
- Scheduling
- Retail Expertise
- Hospitality Expertise
- Multilingual Communication
Languages
- Arabic, Native
- Spanish, Fluent
- English, Fluent
Timeline
Sales Representative
Verizon Wireless
09.2020 - 09.2022
Real Estate Sales Associate -
Tampa School of Real Estate
09.2020 - 09.2022
Sales Associate
Saks Fifth Avenue
04.2018 - 09.2020
Restaurant Manager / Server
Vallarta's Mexican Restaurant
01.2015 - Current
Freedom High School