Ali Mahmood
Arlington,TX
Summary
Results-driven Airport Operations Supervisor with expertise in team leadership, safety oversight, and staff training. Proven ability to streamline operations and enhance customer experiences.
Overview
7
7
years of professional experience
Work History
Airport Operations Supervisor
G2 Secured Staff
01.2025 - Current
- Supervised daily operations to ensure compliance with safety regulations and operational standards.
- Coordinated staffing schedules to optimize workforce efficiency and maintain service quality.
- Led training sessions for new employees on operational procedures and safety protocols.
- Complied with regulatory requirements by maintaining accurate records of operations activities and reporting incidents in a timely manner.
- Streamlined airport operations through effective supervision and coordination of staff schedules and assignments.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
Airport Customer Service Agent
G2 Secured Staff
07.2023 - 01.2025
- Assisted passengers with check-in procedures, ensuring timely processing and compliance with airline policies.
- Resolved customer inquiries and complaints effectively, enhancing overall passenger satisfaction.
- Coordinated baggage handling operations, minimizing delays through effective communication with ground staff.
- Monitored flight schedules and gate assignments, providing accurate information to passengers and team members.
Deli Clerk
Walmart
01.2022 - 06.2023
- Maintained cleanliness and organization of deli area to ensure compliance with health and safety standards.
- Prepared and sliced meats, cheeses, and specialty products to meet customer specifications and preferences.
- Assisted customers with product selection, providing knowledgeable recommendations to enhance their shopping experience.
- Operated deli equipment safely and efficiently, adhering to operational guidelines for food preparation.
- Trained new staff on deli procedures, ensuring adherence to quality standards and best practices in food handling.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Inventory Management Clerk
North West Vista College
01.2019 - 01.2022
- Oversaw inventory control processes to ensure accuracy and minimize discrepancies.
- Completed physical inventory counts each month.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Education
Associate of Science - Biology
Northwest Vista College
San Antonio, TX01-2022
Associate of Arts - Art
Northwest Vista College
San Antonio, TX01-2022
Skills
- Team leadership
- Effective communication techniques
- Staff training and development
- Safety oversight
- Passenger services coordination
- Problem-solving
- Professionalism
- Hazardous materials handling
Languages
Arabic
Professional Working
Timeline
Airport Operations Supervisor
G2 Secured Staff
01.2025 - Current
Airport Customer Service Agent
G2 Secured Staff
07.2023 - 01.2025
Deli Clerk
Walmart
01.2022 - 06.2023
Inventory Management Clerk
North West Vista College
01.2019 - 01.2022
Associate of Science - Biology
Northwest Vista College
Associate of Arts - Art
Northwest Vista College