Deveney Johnson

Supervise and lead 50–70 employees in daily airport customer service and ramp operations ◦ Conducted classroom instruction and on-the-job training for new hires and current employees to enhance operational readiness ◦ Train employees on airline procedures, safety regulations, customer service standards, and operational expectations ◦ Provide coaching, mentoring, and performance feedback to improve employee productivity and service quality ◦ Conduct employee observations and document performance evaluations and corrective actions ◦ Identify training gaps and implement targeted development Supported management in enhancing training delivery and streamlining operational processes to ensure consistent service quality processes, and service consistency ◦ Maintain accurate records of training Managed and resolved operational disruptions such as flight delays, staffing shortages, and customer escalations to maintain service continuityuding flight delays, staffing shortages, and customer escalations ◦ Ensure full compliance with TSA regulations, airline policies, and company safety standards ◦ Facilitated smooth boarding processes to ensure timely departures. and coordinated with ramp and gate teams for on-time departures ◦ Resolved customer complaints and service disruptions in a fast-paced airport environment

• Coordinated daily operational activities to ensure efficient airport ground services.
• Supervised team performance, fostering a culture of safety and compliance with regulations.
• Streamlined boarding processes, enhancing passenger flow and reducing wait times.

Trained employees on airline procedures, safety regulations, customer service standards, and operational expectations to ensure compliance and enhance service quality. Support management in improving training delivery, operational processes, and service consistency. Ensure full compliance with TSA regulations, airline policies, and company safety standards ◦ Supported boarding operations and coordinated with ramp and gate teams for on-time departures ◦ Resolved customer complaints and service disruptions in a fast-paced airport environment

• Resolved customer inquiries efficiently, enhancing service satisfaction and loyalty.
• Managed ticketing systems to streamline issue tracking and response times. Assisted customers with checking in for the departure of their flight as well as rebooking customers if there are delays or disruptions
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• Collaborated with team members to improve customer service protocols and procedures.

• Delivered exceptional customer service in fast-paced dining environment.
• Collaborated with kitchen staff to ensure timely food delivery.
• Trained new servers on menu knowledge and service protocols.
• Maintained cleanliness and organization of dining area and tables.
• Managed multiple tables efficiently while ensuring guest satisfaction.
• Developed strong relationships with regular customers, fostering loyalty and repeat business.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Bussed and reset tables to keep dining room and work areas clean.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.