Rosa I. Flores
Chicago,IL
Summary
Results-driven operations and administrative professional with 20 years of experience in aviation and executive support. Expertise in managing complex scheduling, executive communications, travel coordination, and cross-functional collaboration to enhance organizational efficiency. Aiming to transition into a C-Suite / Senior Executive Assistant role, utilizing strong judgment and discretion in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Airport Operations Supervisor
Department of Aviation
Chicago, IL
09.2023 - Current
- Draft and maintain daily operational reports, inspection documentation, and activity logs
- Track operational information and provide situational updates to senior leadership
- Communicate weather impacts, construction updates, closures, and safety issues to internal and external stakeholders
- Liaised between executive leadership, construction teams, contractors, and operations staff to facilitate project alignment and communication
- Support emergency response coordination while maintaining communication between responders, airport management, and operations tower
- Coordinated with departments to ensure compliance, manage access control, maintain documentation, and enable uninterrupted operations
- Supported executive leadership and airfield operations departments with administrative and office tasks to enhance operational efficiency
- Screen visitors, manage incoming calls, and route communications using independent judgment
Executive Administrative Assistant
Department of Aviation
Chicago, Illinois
12.2017 - 09.2023
- Supported the Managing Deputy Commissioner and Deputy Commissioner of Operations, providing high‑level administrative assistance
- Managed complex executive calendars, scheduled meetings, and coordinated leadership availability
- Prepared executive correspondence, reports, spreadsheets, and confidential tracking documents
- Coordinated travel arrangements and managed reimbursement paperwork for executive leadership to ensure seamless logistics
- Served as primary liaison between executives, department managers, city officials, and external stakeholders
- Took meeting notes, prepared summaries, and tracked follow‑ups to ensure timely completion of tasks
- Revised and maintained the Airport Emergency Plan (AEP) to ensure regulatory compliance
- Processed invoices and overtime authorizations while maintaining confidentiality for senior leadership
- Consistently exceeded performance expectations, including during remote work operations, demonstrating autonomy and reliabilityManage the daily schedule and create calendar events for the Managing Deputy Commissioner. Prepare various correspondences and develop spreadsheets to maintain and track confidential files for the MDC.
- Provide administrative support for the executive and airfield operations departments. Screen visitors and phone calls, take messages, and forward calls to the right personnel. Liaise with airport administration and operations. Prepare reports and correspondence related to departmental operations using personal computer equipment.
- Managed the daily schedule and created calendar events for the Deputy Commissioner of Operations. Prepared correspondence and spreadsheets to track confidential files. Assisted with equipment tracking during snow events and maintained confidentiality. Organized travel arrangements and paperwork for reimbursements. Conducted inspections of airport terminals to assess cleanliness, safety, and general appearance.
- Responded to inquiries and complaints from the public, explaining departmental policies and providing assistance and guidance to airport users.
- Communicated with managers, city officials, and customers for the Deputy Commissioner on project statuses and critical issues. Took dictations, transcribed notes from meetings, and prepared summaries. Follow up on pending items.
- Revised the annual Airport Emergency Plan (AEP) to ensure compliance with the latest guidelines and procedures for managing airport emergencies.
- Organized and delivered documents, including invoices and overtime authorizations, for the Managing Deputy Commissioner and General Manager of Operations. Also handled messages for both the MDC and GM.
- Attend meetings with the Managing Deputy Commissioner, took notes, and prepared summaries of the sessions to distribute to the Operations and Vehicle Services Department.
- Achieved performance goals while working remotely during COVID-19.
Administrative Assistant
Ghafari Associates, LLC
Chicao, IL
01.2016 - 12.2017
- Collaborate closely with office staff, including project managers, technical support, clients, and engineers, to resolve subcontractor issues and ensure timely project completion. Attend all airport construction meetings and take notes to distribute to personnel for their review.
- Prepare general correspondence including memos, letters, bid packages, reports, meeting agendas, subcontractor contracts, purchase orders, change orders, and contractor justification letters for badging.
- Handled incoming calls, providing exceptional customer service to clients and contractors.
- Managed office supply inventory to ensure that essential materials were available for daily operations.
- Establish projects by creating filing systems, projects, ensuring easy access and compliance.
- Ensure construction activities align with plans and specifications. Monitor field inspectors and office engineers for FAA Part 139 compliance. Track budgets, change orders, and schedules. Provide project status reports to clients and management.
- Scheduled FAA Part 139.303 training for field inspectors, engineers, contractors, and subcontractors needing access to movement and safety areas.
- Served as authorized signatory for tenant badging at Midway Airport, processing ID badge applications and coordinating with Customs and Border Protection for hologram approvals while verifying applicant identity using two forms of identification.
- Perform routine pre-trip inspections to ensure safe operation and issue airfield vehicle permits. Initiate work orders and address complaints regarding the CFO’s maintenance and cleanliness.
- Familiarization with runways, taxiways, and non-movement areas. Airfield certified and knowledgeable of FAR Part 139.303 airfield emergency procedures.
Customer Service Representative
Signature Flight Support
Chicago, IL
05.2015 - 09.2016
- Provided high‑level support to aviation clients and VIP passengers in a fast‑paced environment
- Coordinated travel logistics, hotel and car rental reservations, and customs documentation to ensure seamless travel experiences for clients
- Communicated via phone, radio, and in person to address client needs while managing multiple priorities effectively
Customer Service Representative
Atlantic Aviation
Chicago, IL
07.2007 - 07.2013
- Coordinated daily operations by managing scheduling, maintaining documentation, and ensuring compliance
- Conducted facility inspections, equipment checks, and safety reporting
- Facilitated staffing processes, provided performance feedback, and handled administrative oversight for supervisory staff
Flight Attendant
Mesa Airlines
Chicago, IL
01.2006 - 04.2007
- Executed safety demonstrations, compliance checks, and emergency equipment inspections to ensure passenger safety
- Oversaw safe operation of Canadair Regional Jet 200 and 700 during flights, contributing to flight safety and passenger confidence
- Assisted flight crew and leadership in adhering to FAA Part 121 regulations, enhancing safety and compliance
Education
Bachelor of Arts - Professional Studies: Business Administration
DePaul University
Chicago, IL06-2027
Associate Degree - Science
Kennedy-King College
01-2015
Skills
- Operational Leadership
- Logistics Coordination
- Domestic Travel Coordination
- Meeting logistics
- Resource scheduling
- Calendar management
- Expense reconciliation
- Executive communications
- Cross‑Functional Coordination
- Stakeholder & Leadership Support
- Microsoft Office
- Google Sites
- Self-starter
- Executive Administrative Support
- Records management
Languages
- English
- Spanish
Timeline
Airport Operations Supervisor
Department of Aviation
09.2023 - Current
Executive Administrative Assistant
Department of Aviation
12.2017 - 09.2023
Administrative Assistant
Ghafari Associates, LLC
01.2016 - 12.2017
Customer Service Representative
Signature Flight Support
05.2015 - 09.2016
Customer Service Representative
Atlantic Aviation
07.2007 - 07.2013
Flight Attendant
Mesa Airlines
01.2006 - 04.2007
Bachelor of Arts - Professional Studies: Business Administration
DePaul University
Associate Degree - Science
Kennedy-King College