Rebecca Terry
Cleveland,TX
Summary
Dynamic Airport Operations Supervisor with expertise in team training, operational compliance, and safety protocols. Skilled in analyzing performance metrics to identify areas for improvement, ensuring optimal operational efficiency. Adept at fostering a motivated team environment that prioritizes safety and exceptional customer service.
Overview
28
28
years of professional experience
Work History
Airport Operations Supervisor
United Airlines
New Orleans, Louisiana
03.2022 - Current
- Ensured operational and production consistency to maintain service quality.
- Delegate appropriate work assignments to all work areas.
- Partner with vendors, defining, addressing staffing, performance goals, and United's delivery to customers.
- Handling all training aspects for employees.
- Ensured all necessary company documentation was accurately completed for compliance.
- Collaborate with staff planning for schedule bids throughout the year.
- Implement and enforce all Union Contract and Company procedures.
- Conduct interviews for new employees for front line
- Recognized and documented outstanding employee performance, which enhanced motivation and team morale.
- (2015-08-03/2022) and New Orleans, LA (2022-current)
- Monitored compliance with safety regulations and operational standards.
- Trained new employees on airport procedures and customer service protocols.
- Evaluated staff performance and provided constructive feedback regularly.
- Developed and managed personnel training programs.
- Developed policies and procedures to ensure compliance with safety regulations.
- Established relationships with airlines, vendors, suppliers, government agencies and other stakeholders.
- Responded promptly to emergency situations following established protocols and guidelines.
- Resolved customer complaints in a professional manner.
- Investigated incidents involving aircraft or personnel, ensuring adherence to safety protocols and improving response strategies.
Airport Operations Supervisor
United Airlines
Houston, TX
08.2015 - 03.2022
- Supervised daily airport operations to ensure efficient flight schedules.
- Ensured the smooth operation of daily airport activities.
- Monitored compliance with safety regulations and operational standards.
- Ensured flight compliance with FAA regulations, contributing to overall safety and operational integrity.
- Protected team members and other staff from harm with diligent enforcement of safety and security measures.
- Responded promptly to emergency situations following established protocols and guidelines.
- Implemented process improvements that streamlined airport workflows and reduced delays.
- Managed staffing levels according to flight schedules and passenger numbers.
- Trained new employees on airport procedures and customer service protocols.
- Evaluated staff performance and provided constructive feedback regularly.
- Developed policies and procedures to ensure compliance with safety regulations.
- Investigated incidents involving aircraft or personnel on the tarmac or within the terminal building.
Team Lead/Acting Supervisor
United Airlines
Houston, TX
06.2013 - 08.2015
- Verified staffing levels at working stations to maintain service standards.
- Monitored and assisted daily flights in working areas to ensure operational efficiency.
- Communicated with supervisors to facilitate seamless operations.
- Transformed the work environment to promote employee satisfaction and productivity.
- Administer Oversells and De-commits according to company guidelines.
Global Service Agent
United Airlines
Houston, TX
03.2013 - 06.2013
- Assisted United's Global Service Members with personalized support.
- Coordinated assignment schedules for staffing agents to ensure coverage.
- Managed operations for team events, facilitating successful meet and greets.
Airport Sales Agent
United Airlines
New Orleans, LA
06.2009 - 03.2013
- Delivered exceptional customer service to enhance passenger experience.
- Assisted customers with check-in and resolved reservation issues.
- Managed oversells and coordinated solutions for delayed flights.
- Research misplaced luggage and connect with customers.
- Facilitated passenger boarding for daily departures
Background Investigator
United Airlines
Houston, TX
09.2005 - 06.2009
- Interviewed candidates to verify information and assess character integrity.
- Evaluated criminal history and employment records for accuracy and relevance.
- Conducted comprehensive background checks on potential airline employees.
- Conducted thorough background checks to gather relevant data on individuals' character and history. of individuals to obtain data on character, financial status and personal history.
- Created and submitted reports regarding background investigations, highlighting special findings.
- Maintained confidentiality of sensitive information throughout investigations.
- Researched legal documents such as birth certificates, marriage licenses, divorce decrees, property records to determine facts relevant to investigations.
Cargo Administrative Specialist
United Airlines
Houston, TX
04.2004 - 09.2005
- Managed daily administrative tasks to support operational efficiency at United Airlines.
- Maintained accurate records and files for compliance and reporting purposes.
- Streamlined office procedures to enhance productivity and reduce delays.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Coordinated training sessions and meetings for clients and team members to enhance collaboration.
- Collaborated with vendors to procure office supplies and manage inventory levels.
- Performed data entry tasks in an accurate and timely manner.
- Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
Lead Central Administrative Specialist
United Airlines
Houston, TX
06.1998 - 04.2004
- Managed FMLA requests and ensured compliance with federal regulations.
- Coordinated documentation and communication between employees and HR departments.
- Reviewed medical certifications to validate leave requests accurately.
- Coordinated scheduling for multiple departments to optimize resource allocation.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate's in Business Adminstration - Business Management With Computers
Texas School of Business
Houston, TX02-1998
Skills
- Airport performance analysis
- Flight Scheduling Management
- Safety regulations
- Security Protocols
- Regulatory adherence
- Operational compliance
- Decision making
- Staff training
- Ground handling
- Emergency management
- Customer Service Excellence
- Conflict resolution
- Performance analysis
- Attention to Detail
- Time management
- Multitasking Capabilities
- Staff management
- Staff training
- Vendor coordination
- Microsoft Office Skills
- Decision making
- Team Leadership
- Workplace Engagement
- Problem solving
- Time allocation
- Ramp safety
- Airport security
- Safety awareness
- Emergency management
- Safety awareness
- Decision making
Personal Information
Title: Airport Operations Supervisor
Communication
Implemented new procedures and technologies that improved efficiency, safety, and streamlined operations.
Leadership
Successfully leads a team to exceed company goals while maintaining excellent customer satisfaction service.
Timeline
Airport Operations Supervisor
United Airlines
03.2022 - Current
Airport Operations Supervisor
United Airlines
08.2015 - 03.2022
Team Lead/Acting Supervisor
United Airlines
06.2013 - 08.2015
Global Service Agent
United Airlines
03.2013 - 06.2013
Airport Sales Agent
United Airlines
06.2009 - 03.2013
Background Investigator
United Airlines
09.2005 - 06.2009
Cargo Administrative Specialist
United Airlines
04.2004 - 09.2005
Lead Central Administrative Specialist
United Airlines
06.1998 - 04.2004
Associate's in Business Adminstration - Business Management With Computers
Texas School of Business