Summary
Overview
Work History
Education
Skills
References
Timeline
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BILLY TIPTON JR.

Morrisville,NC

Summary

Seasoned Airport Operations Leader with solid understanding of airport logistics and safety protocols. Known for strategic planning, efficiency improvement, and team leadership in fast-paced environments. Driven by passion to ensure smooth operation while maintaining highest standards of safety and customer service. Demonstrated ability in crisis management and conflict resolution.

Overview

9
9
years of professional experience

Work History

Airport Operations Supervisor

UNITED AIRLINES
07.2018 - Current
  • Manage scheduling needs such as awarding vacation and DAT days, hire overtime, and formulate training schedules
  • Conducted investigations with union representatives and implemented Employee Performance System actions
  • Engaged and set expectations with front-line team members to gain their commitment and perform in accordance with company guidelines and union contract agreements
  • Oversaw and implemented 'Safety Action' team of 14 members after initial start-up, with 100% OSHA 10/CPR; achieving company 'Gold Safety Award'
  • Conducted trend analysis, reviewed key metrics, and took actions to address items not on track
  • Assisted in talent acquisition and internal company promotion program
  • Mentored the 'Ascend' candidate, who was hired on after program
  • Liaison with Customer Strategy and Innovation Department to implement new ramp scanner program and provided weekly feedback with being a test station
  • Enforced new wireless headset program and received feedback from employees on functionality

General Manager-United Ground Express

UNITED AIRLINES
01.2018 - 07.2018
  • Ensured compliance with all Federal directives and security requirements with audits to ensure quality
  • Coordinated airline vendor functions as liaison for local contracts providing service of cleaning, de-icing, and ground service equipment and reviewed services provided
  • Worked to establish contract revenue and actively pursue opportunities to ensure station profitability
  • Established employee recognition programs for station achievements on safety, performance, and revenue collection
  • Provided feedback, research, and response to customer complaints/compliments in coordination with passenger Customer Care

Customer Service Operations Manager

AMERICAN AIRLINES
06.2016 - 01.2018
  • Responsible for employee support and guidance for up to 20 gates/1 terminal
  • Aided in escalated passenger conflicts
  • Lead and directed personnel to perform job duties in compliance with Federal, State, and local regulations along with DOT, FAA, and other government agencies
  • Provided direction and appropriate support structure with effective resources to enable high performance value
  • Engage and set expectations with front-line team members to gain their commitment and perform in accordance with company guidelines and union contract agreements

Education

Associate of Arts - Business Administration And Management

Palm Beach State College
Lake Worth, FL
05-2002

Skills

  • Customer Service
  • Leadership
  • Development
  • Safety Training
  • Critical Thinking
  • Listening
  • Union Relations
  • Ramp Operations
  • Employee Engagement
  • Business Acumen
  • Budgeting
  • Problem Solving
  • Airline Management
  • Communication
  • Project Management
  • Analytical Thinking
  • Operational performance analysis
  • Staff training and development
  • Safety oversight
  • Regulatory compliance
  • Emergency response
  • Ramp safety procedures
  • Airport regulatory compliance
  • Training leadership
  • Project coordination
  • Quality assurance monitoring

References

Available upon request.

Timeline

Airport Operations Supervisor

UNITED AIRLINES
07.2018 - Current

General Manager-United Ground Express

UNITED AIRLINES
01.2018 - 07.2018

Customer Service Operations Manager

AMERICAN AIRLINES
06.2016 - 01.2018

Associate of Arts - Business Administration And Management

Palm Beach State College
BILLY TIPTON JR.