BILLY TIPTON JR.
Morrisville,NC
Summary
Seasoned Airport Operations Leader with solid understanding of airport logistics and safety protocols. Known for strategic planning, efficiency improvement, and team leadership in fast-paced environments. Driven by passion to ensure smooth operation while maintaining highest standards of safety and customer service. Demonstrated ability in crisis management and conflict resolution.
Overview
9
9
years of professional experience
Work History
Airport Operations Supervisor
UNITED AIRLINES
07.2018 - Current
- Manage scheduling needs such as awarding vacation and DAT days, hire overtime, and formulate training schedules
- Conducted investigations with union representatives and implemented Employee Performance System actions
- Engaged and set expectations with front-line team members to gain their commitment and perform in accordance with company guidelines and union contract agreements
- Oversaw and implemented 'Safety Action' team of 14 members after initial start-up, with 100% OSHA 10/CPR; achieving company 'Gold Safety Award'
- Conducted trend analysis, reviewed key metrics, and took actions to address items not on track
- Assisted in talent acquisition and internal company promotion program
- Mentored the 'Ascend' candidate, who was hired on after program
- Liaison with Customer Strategy and Innovation Department to implement new ramp scanner program and provided weekly feedback with being a test station
- Enforced new wireless headset program and received feedback from employees on functionality
General Manager-United Ground Express
UNITED AIRLINES
01.2018 - 07.2018
- Ensured compliance with all Federal directives and security requirements with audits to ensure quality
- Coordinated airline vendor functions as liaison for local contracts providing service of cleaning, de-icing, and ground service equipment and reviewed services provided
- Worked to establish contract revenue and actively pursue opportunities to ensure station profitability
- Established employee recognition programs for station achievements on safety, performance, and revenue collection
- Provided feedback, research, and response to customer complaints/compliments in coordination with passenger Customer Care
Customer Service Operations Manager
AMERICAN AIRLINES
06.2016 - 01.2018
- Responsible for employee support and guidance for up to 20 gates/1 terminal
- Aided in escalated passenger conflicts
- Lead and directed personnel to perform job duties in compliance with Federal, State, and local regulations along with DOT, FAA, and other government agencies
- Provided direction and appropriate support structure with effective resources to enable high performance value
- Engage and set expectations with front-line team members to gain their commitment and perform in accordance with company guidelines and union contract agreements
Education
Associate of Arts - Business Administration And Management
Palm Beach State College
Lake Worth, FL05-2002
Skills
- Customer Service
- Leadership
- Development
- Safety Training
- Critical Thinking
- Listening
- Union Relations
- Ramp Operations
- Employee Engagement
- Business Acumen
- Budgeting
- Problem Solving
- Airline Management
- Communication
- Project Management
- Analytical Thinking
- Operational performance analysis
- Staff training and development
- Safety oversight
- Regulatory compliance
- Emergency response
- Ramp safety procedures
- Airport regulatory compliance
- Training leadership
- Project coordination
- Quality assurance monitoring
References
Available upon request.
Timeline
Airport Operations Supervisor
UNITED AIRLINES
07.2018 - Current
General Manager-United Ground Express
UNITED AIRLINES
01.2018 - 07.2018
Customer Service Operations Manager
AMERICAN AIRLINES
06.2016 - 01.2018
Associate of Arts - Business Administration And Management
Palm Beach State College