Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Florence Rivera

Riverview

Summary

Experienced with airport operations and supervisory responsibilities, ensuring smooth and efficient functionality. Uses leadership skills to coordinate teams and resolve issues promptly. Track record of maintaining compliance with safety regulations and enhancing operational workflows.

Overview

11
11
years of professional experience

Work History

Airport Operations Supervisor

JetBlue Airways
03.2018 - Current
  • Supported smooth airport operations through effective communication with airline representatives, pilots, and other ground services staff.
  • Led daily operational, safety and security meetings to maintain optimal controls.
  • Achieved cost savings through diligent budget management, identifying opportunities for expense reduction without compromising service quality or safety standards.
  • Complied with regulatory requirements by maintaining accurate records of operations activities and reporting incidents in a timely manner.
  • Implemented and enforced safety policies and procedures, confirming compliance with regulations.
  • Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
  • Provided announcements to passengers to explain baggage procedures.
  • Used [Software] to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
  • Supported cross-functional initiatives within the airport organization by collaborating with other supervisors on joint projects aimed at enhancing overall operational efficiency.

Supervisor

Amscot Financial
11.2014 - 02.2018
  • I supervised the approval of loans, line credits, and different financial plans, marketing the department within the community to attract business, helping with the customer support and satisfaction, documents and translates complex monetary facts for financial institution clients.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

General -

Portsmouth Secondary High
06.1997

Associate’s - Business

University of Phoenix
Phoenix, AZ
07.2012

Skills

  • Communication Skills: Fluent in English – Excellent verbal and written skills
  • Project Execution Skills: Implement new customer service strategies successfully, increasing customer satisfaction
  • Computer Skills: iPayment, Microsoft Word and PowerPoint, Experience with
  • PC Literacy: Proficient in Peachtree, Oracle, 35 WPM Typing, FedEx Ship Manager
  • Team leadership
  • Effective communication techniques
  • Special event planning
  • Safety oversight
  • Maintenance scheduling

Awards

Developed a reputation for prompt, efficient service with a high level of accuracy, and receiving a high rating during my tenure

Timeline

Airport Operations Supervisor

JetBlue Airways
03.2018 - Current

Supervisor

Amscot Financial
11.2014 - 02.2018

General -

Portsmouth Secondary High

Associate’s - Business

University of Phoenix

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