Aymane Lakhloubi

- Oversee daily airport operations to meet airline requirements, managing wheelchair services, baggage handling, and passenger flow to streamline the TSA process and ensure a safe travel experience.

- Supervise and support agents and dispatchers, ensuring they make safe and effective decisions to maintain operational success while minimizing failures.

- Resolve workplace conflicts between agents, customers, and coworkers, ensuring a positive work environment.

- Manage last-minute scheduling challenges, including coverage for call-outs and shift adjustments.

- Conduct safety briefings and enforce policies, ensuring full compliance with airline, airport, and TSA regulations.

- Communicate with leadership, providing updates on operational performance, responding to emails, and maintaining a high standard of efficiency.

• Boston Logan International Airport (BOS)

- Assisted passengers with boarding, wheelchair services, and special requests, prioritizing their safety and comfort.
- Communicated with flight crews and gate agents to facilitate smooth transitions between flights.
- Provided excellent customer service by helping passengers with disabilities, elderly travelers, and those needing extra assistance.
- Ensured compliance with airline policies and safety procedures while assisting passengers through security and boarding processes.

- Managed a team of 20 to 25 agents, coordinating their assignments to efficiently handle over 100 wheelchair service requests per hour across multiple flights.

- Ensured passengers received timely assistance while maintaining safety, operational efficiency, and compliance with airline policies.

- Worked under pressure to optimize dispatch operations, ensuring smooth coordination between gate agents, supervisors, and ground staff.

• Designed customized fitness programs, focusing on injury prevention and physical safety
• Educated clients on proper techniques to avoid injuries, promoting a safety-first approach to health and wellness