MILENA KOLIBARSKA

Airport Operations Supervisor

JetBlue Airlines

02.2021 - Current

Established relationships with airlines, vendors, suppliers, government agencies and other stakeholders.
Created detailed reports on operational data such as fuel consumption, noise abatement.
Investigated incidents involving aircraft or personnel on the tarmac or within the terminal building.
Maintained accurate records of aircraft arrivals and departures for reporting purposes.
Resolved customer complaints in a professional manner, escalating as necessary when needed.
Managed staffing levels according to flight schedules and passenger numbers.
Ensured the smooth operation of daily airport activities.
Coordinated with other departments to resolve operational issues in a timely manner.
Facilitated communication between all personnel involved in airport operations.
Organized training sessions for new employees on safety protocols and operational procedures.
Performed administrative duties such as payroll processing, budgeting, scheduling shifts.
Developed and managed personnel training programs.
Supervised daily airport operations to ensure compliance with safety protocols and operational standards.
Coordinated cross-departmental communication to optimize flight schedules and minimize delays.
Implemented training programs for staff, enhancing performance and adherence to procedures.
Analyzed operational workflows, identifying areas for efficiency improvements and cost reduction.
Monitored service quality, resolving passenger issues promptly to maintain high customer satisfaction levels.
Collaborated with maintenance teams to schedule regular aircraft inspections, ensuring fleet reliability and safety compliance.
Complied with regulatory requirements by maintaining accurate records of operations activities and reporting incidents in a timely manner.
Facilitated smooth aircraft turnaround, coordinating ground services such as fueling, catering, and cleaning.
Optimized gate allocation by monitoring flight schedules closely and making real-time adjustments based on operational needs.
Enhanced customer satisfaction with timely resolution of passenger concerns and efficient baggage handling processes.
Maintained excellent communication channels among various departments, fostering a collaborative work environment that promoted efficiency across all airport functions.
Managed vendor relationships effectively, negotiating contracts for value-added services at competitive rates while maintaining high-quality standards.
Conducted regular performance evaluations for staff members, providing constructive feedback to encourage continuous improvement in their job roles.
Worked with tenants and individual departments such as traffic control and customs to keep operations smooth and efficient.
Led daily operational, safety and security meetings to maintain optimal controls.
Coordinated emergency response efforts during critical situations, liaising with first responders and airline representatives for efficient crisis management.
Streamlined airport operations through effective supervision and coordination of staff schedules and assignments.
Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
Implemented and enforced safety policies and procedures, confirming compliance with regulations.
Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
Oversaw fueling, cargo management, and departure of aircraft at busy Chicago O`Hare Airport facility with daily departures and arrivals.