Robert Luna
Summary
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Seamlessly provides registration processes and assists guest in a welcoming and courteous manner. Committed to leaving a great and lasting impression.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Airport Operations Supervisor
JetBlue Airways
11.2005 - 02.2024
- Communicated effectively with System Operations and leaders for execution of safety and security programs ensuring a safe work environment.
- Streamlined airport operations through effective supervision and coordination of staff schedules and assignments.
- Evaluation of daily work schedules and assignments maximizing efficiency during regular and irregular operations.
- Supported, coached, and trained airport crew, encouraging engagement playing a role in their development and growth achievement.
- Conducted briefings with crew and or business partners prior to each shift providing pertinent information such as delays, manpower, cancellations, or any vital details taking place in the daily operation.
Airport Operations Crewmember
JetBlue Airways
07.2002 - 11.2005
- Assisted customers in booking reservations while providing excellent customer service.
- Fielded questions regarding information about travel on JetBlue destinations, schedules, and fares.
- Maximized aircraft turnaround time by coordinating timely fueling, catering, and cleaning services.
- Provided support to the operation during delayed or cancelled flights, often times rebooking customers, issuing of vouchers, and providing flight status updated.
- Worked extended hours as required by any irregular operations.
Education
High School Diploma -
Hayward High School
Hayward, CA06.1997
No Degree - General Education
Chabot Community College
Hayward, CASkills
- Strong verbal and written skills
- Proficient 65 wpm typing
- Organizational Management
- Schedule Management
- Operations Oversight
- Decision-Making
Certification
- Airport Training Liaison
- Complaint Resolution Official (CRO)· Point of contact for any disability related issues that took place at any point during the customer’s travel ribbon.
- Emergency Response/Care Team
- Ground Security Coordinator (GSC) · In direct communication with airport security if any issue came about with screening of customers and also customers property. Worked to deescalate customer issues, reiterating FAA standards and protocols and determining if customers were fit to fly.
Timeline
Airport Operations Supervisor
JetBlue Airways
11.2005 - 02.2024
Airport Operations Crewmember
JetBlue Airways
07.2002 - 11.2005
High School Diploma -
Hayward High School
No Degree - General Education
Chabot Community College
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