Mirtalis Mendez
Humble,TX
Summary
Skilled Airport Operations Supervisor well-versed in handling all needs for busy airports. Adept at coordinating business partners, personnel and projects to keep daily operations smooth and efficient. Successful handling airport operations and organizing, and managing projects. Knowledgeable about safety, security and regulatory concerns. Offering 30 years of progressive experience in aviation industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Airport Operations Supervisor
United Airlines
03.2013 - Current
- Direct and lead employees, supervising activities to drive productivity and efficiency in reducing CS delays by 10%.
- Develop training, assessment and performance monitoring programs to coach and mentor employees
- Oversee team development according to industry service standards to further customer loyalty
- Assist in evaluating employee performance and cultivating improvement initiatives
- Key Employee for ATW team for new upcoming projects and standard work
- Leading and developing skills of team with goal of delivering consistent and quality within company guidelines
- Subject matter expert on Safety, Standard Operating Procedures Advocate,TCI and NPS Champion.
- Mentor staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Develop and implement policies, procedures and process improvement initiatives to increase retention rates and customer satisfaction.
- Led daily operational, safety and security meetings to maintain optimal controls.
- Worked with business partners and individual departments such as immigration and Customs Border Patrol to keep operations smooth and efficient.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Monitored duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events as part of emergency response team.
- Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
- Addressed medical emergencies as both first responder and emergency management leader.
Seasonal Supervisor
United Airlines
04.2018 - 09.2023
- Responsible to ensure operational performance and goals are being met
- Work closely with Business partners management to maintain station facilities, equipment, and personal appearance standards
- Station controls and Internal audits compliance
- Invoicing
- Facilitate station visits by other stake holders (internal / external)
- Responsible for conducting safety audits and complying with station controls
- Assist with preparation and facilitation of regular performance and safety meetings
- TCI champion / Better Boarding Champion
- Maintain strong working relationships with Star Alliance carriers, airport authorities, local business partner management, governmental bodies, internal divisions
- Actively participated in implementing dual boarding and deplaning policy for 757 and all wide body aircrafts on 12 of international stations (Aug 2019)
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Evaluated employee performance and coached and trained to improve weak areas
- Achieved results by working with staff to meet established targets
- Evaluated customer needs and feedback to drive product and service improvements
- Evaluated staff performance and provided coaching to address inefficiencies
- Developed effective improvement plans in alignment with goals and specifications
Education
BA - Foreign Languages, Italian
Universidad De Puerto Rico
Rio Piedras, Puerto Rico05.1994
Some College (No Degree) - Italian Language And Culture Studies
University of Perugia
Perugia, ItalyHigh School Diploma -
Colegio Sagrados Corazones
Guaynabo, Puerto Rico05.1988
Skills
- Excellent Communication Skills
- Teamwork / Motivation/ Employee Engagement
- Strong Work Ethic / Reliable
- Analytical Skills
- Flexibility / Adaptability
- Computer Skills/ Microsoft Office
- Great Organizational Skills with Ability to work well under pressure
- Strategic Planning
- Project Management Abilities
- Emergency Response / Safety Management
- Regulatory Compliance
- Training Leadership
- Recruiting and Onboarding
- Conflict Resolution / Labor Relations
- Business Partners Management
Accomplishments
- Consistently rated “On-Target Plus” or “On-Target” for the supervisory Performance Plan and Review (PPR) process
- Selected to participate in the delivery of 737-800 MAX
- Selected as a United 100 recipient
- Lead our IAH team in receiving our Gold Safety Excellence Award ATW
- First Safety Advocate for IAH ATW
- Founder of United We Share the Warmth- yearly event to assist the homeless community in Houston
Certification
- CRO
- GSC
- CPR/ AED
Additional Information
● Consistently rated “On-Target Plus” or “On-Target” for the supervisory Performance Plan and Review (PPR) process.
● Selected to participate in the delivery of 737-800 MAX
● Selected as a United 100 recipient
● Lead our IAH team in receiving our Gold Safety Excellence Award ATW
● First Safety Advocate for IAH ATW
● Founder of United We Share the Warmth- yearly event to assist the homeless community in Houston
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Professional Working
Portuguese
Limited Working
French
Limited Working
Timeline
Seasonal Supervisor
United Airlines
04.2018 - 09.2023
Airport Operations Supervisor
United Airlines
03.2013 - Current
BA - Foreign Languages, Italian
Universidad De Puerto Rico
Some College (No Degree) - Italian Language And Culture Studies
University of Perugia
High School Diploma -
Colegio Sagrados Corazones