Jose Garcia Jr
Menzies Aviation
Cutler Bay,FL
21
years of professional experience
Results-driven operations professional with expertise in administration, customer service, property management, payroll, billing, logistics, and compliance. Skilled in prioritizing tasks, collaborating with diverse teams, and maintaining accuracy in fast-paced settings. Strong communicator with organizational and leadership abilities, dedicated to delivering quality outcomes and supporting business objectives.
Work History
Airport Operations & Administration Manager
5 Years 1 Month- Processed airport identification badges for new hires and managed 350+ annual badge renewals, ensuring compliance with Miami-Dade County and U.S. Customs and Border Protection (CBP) security requirements and audit standards.
- Managed the issuance and renewal of airport parking decals for new and existing employees, maintaining accurate records and ensuring compliance with Miami-Dade Airport parking regulations.
- Managed billing operations for Frontier Airlines and Alaska Airlines, ensuring accurate invoicing, timely submissions, and adherence to contractual requirements while consistently meeting or exceeding established profit margins.
- Coordinated the processing and renewal of annual airport equipment decals in accordance with Miami-Dade County Aviation Department standards and regulations, ensuring equipment remained properly documented and compliant.
- Administered payroll for 350+ employees across the entire station, ensuring accurate timekeeping, payrollprocessing, issue resolution, and timely submission while consistently meeting critical payroll deadlines.
- Coordinated with airport authorities, CBP, airline partners, HR, payroll, and station leadership to resolve administrative issues, maintain compliance, and ensure uninterrupted daily operations.
Property Management Administrative Assistant
5 Years 10 Months- Managed the processing of new homeowners and renter applications working closely with Board members and property managers to review applications, obtain approvals, and ensure compliance with community policies and requirements.
- Conducted new homeowner orientations, providing guidance on community policies, procedures, amenities, and resident responsibilities while addressing questions and ensuring a smooth onboarding experience and compliance with community standards.
- Coordinated property, grounds, building, and equipment inspections to identify concerns and coordinate necessary repairs.
- Organized, prepared and participated in monthly Board meetings.
- Maintained accurate and detailed records in compliance with state, local, and federal reporting requirements.
- Negotiated vendor contracts and monitored vendor performance to ensure work was completed properly and according to established standards.
Warehouse Forklift Operator
2 Years 5 Months- Operated forklift, carts, dollies, hand trucks and other moving equipment to move large quantities of merchandise each month.
- Organized and clearly labeled inventory, arranging items according to size, type, or color.
- Built and loaded partial and mixed pallets, securely wrapped completed pallets, and staged shipments for truck loading.
- Received and processed deliveries using scanning equipment, verified products, and reconciled delivery quantities to maintain accurate system records.
Front Desk Access Controller
5 Years- Greeted visitors, provided building access, answered telephone calls, and maintained accurate records of vendors and contractors entering the property.
- Received, processed, and distributed packages to residents and onsite personnel.
- Responded to disturbances, conducted security patrols, and monitored surveillance cameras to identify unusual activity or potential property damage.
Customer Service Representative
2 Years 8 Months- Greeted customers, assessed their service needs, and accurately entered orders and customer information into electronic systems.
- Educated customers on billing procedures, processed payments, and provided assistance with payment setup.
- Recommended services, features, accessories, upgrades, and appropriate plans based on customer needs.
- Documented customer interactions, requests, issues, and resolutions to ensure accurate follow-up and service.
Education
High School Diploma
Skills
Administrative Operations
Billing & Invoicing
Customer Relationship Management
Project Planning & Development
Data Entry & Record Accuracy
Proficient in Microsoft Word
Excel
and Outlook
Problem Solving & Issue Resolution
Deadline & Time Management
Leadership
Management Skills
Multitasking
Fluent English & Spanish
Excellent Written & Verbal Communication
Attention to Detail
Adaptability
Dedicated Team Player
Outgoing
Timeline
Airport Operations & Administration Manager
Menzies Aviation
07.2021 - CurrentRead More
Property Management Administrative Assistant
Miami Management Inc
09.2015 - 07.2021Read More
Warehouse Forklift Operator
Exterior Building
04.2013 - 09.2015Read More
Front Desk Access Controller
Miami Management
04.2008 - 04.2013Read More
Customer Service Representative
DIRECTV
07.2005 - 03.2008Read More
Miami Southridge Sr High
High School Diploma
Read More