Ali McClure
Adrian
Summary
Dynamic professional with a proven track record at Lenco Credit Union, excelling in customer service and cash handling. Adept at training teams and implementing workflow improvements, resulting in enhanced transaction efficiency. Strong communicator and conflict resolver, committed to fostering positive environments in both banking and childcare settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teller Service Manager
Lenco Credit Union
Adrian, MI
02.2024 - Current
- Supervised daily teller operations, ensuring exceptional customer service and adherence to policies.
- Trained and mentored staff on effective cash handling and transaction processing techniques.
- Implemented workflow improvements, enhancing transaction efficiency and reducing customer wait times.
- Managed conflict resolution, addressing customer inquiries and complaints with professionalism and empathy.
Daycare Assistant
Bemis Farms Preschool & Childcare
Ypsilanti, MI
10.2023 - 02.2024
- Assisted in developing and implementing engaging curriculum for preschool-aged children.
- Fostered a safe and nurturing environment to promote emotional and social development.
- Organized daily activities and routines to support learning objectives and child engagement.
- Collaborated with teachers to monitor individual progress and adapt strategies as needed.
Daycare Assistant
ABC Grow and Learn
Tecumseh, MI
10.2020 - 08.2023
- Supported classroom management by reinforcing positive behavior and addressing conflicts effectively.
- Maintained cleanliness and organization of educational materials and play areas to ensure safety.
- Communicated effectively with parents regarding children's progress, concerns, and daily activities.
- Participated in professional development workshops to enhance childcare techniques and knowledge.
Education
High School Diploma -
Adrian High School
Adrian, MI05.2010
Skills
Customer Service
Cash Handling & Balancing
Banking Transactions
Account Support
Communication Skills
Microsoft Office (Word, Excel, Outlook)
POS & Cash Register Systems
Team Training & Support
Conflict Resolution
Childcare & Classroom Management
Inventory Management
Production & Assembly Operations
Organizational Skills
Time Management
Certification
• CPR Certification
• First Aid Certification
• Child Development Associate (CDA) Certification
• Teaching Certification
Timeline
Teller Service Manager
Lenco Credit Union
02.2024 - Current
Daycare Assistant
Bemis Farms Preschool & Childcare
10.2023 - 02.2024
Daycare Assistant
ABC Grow and Learn
10.2020 - 08.2023
High School Diploma -
Adrian High School