Ali Midlij
Dearborn Heights,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
LaFontaine Hyundai, Dearborn
Dearborn
08.2024 - 09.2025
- Coordinated service appointments, ensuring optimal scheduling for technicians and clients.
- Advised customers on service options and vehicle maintenance needs.
- Assisted in resolving customer concerns to enhance satisfaction and loyalty.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Managed service documentation and records using dealership management software.
- Trained new advisors on customer interaction protocols and service processes.
- Implemented process improvements to streamline service operations and reduce wait times.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Started in a facility that was failing and was behind on work orders up to over 8 months long or longer. Behind on over 40 engine repairs and many unhappy clients with low CSI scores. After 3-4 months later we are caught up and up to date and hitting CSI. I was a major player in the improvement of this facility.
Financial Coach
ACCESS, Detroit
Detroit
01.2017 - 08.2024
- Assessed client’s current financial situations, and future goals
- Developing personalized financial plans and strategies
- Educated clients on budgeting, saving, and investing
- Helped clients create and stick to a budget plan
- Encouraging clients to pay off debt and build an emergency fund
- Assisted clients with financial decision-making
- Recommended and implemented strategies to improve client’s credit
- Tracking progress and adjusting financial plans as needed
- Maintained client confidentiality and privacy
- Stayed up to date on financial industry regulations and laws
Material Control & Logistics Supervisor
Ford National parts and Distribution Center, Livonia
Livonia
05.2013 - 07.2016
- Promoted to supervisor because of strong work ethic and great team leadership skills
- Lead and organized an entire shift of over 40 employees
- Managed both inbound and outbound operations by implementing work assignments for employees
- Outbound op - Prioritized work assignments for unionized employees to ensure shipments were sent out on time, accurately and efficiently, and most importantly in a safe manor
- Inbound op - Facility received material that required distribution within the warehouse accurately and efficiently, based on size, quantity, and demand.
- I created a board called the picks board process which consisted of a board with cards and names to keep track on the number of baskets each employee completes. In turn this process helped to reduce time and improve the outbound efficiency and cost saving.
- Utilized both MOM’s and SAP systems software’s by tracking and logging data
- Provided a good work environment for employees through proper planning and preparation
Automotive Service Advisor
Discount Muffler & Brakes Services, Detroit
Detroit
06.2005 - 05.2013
- Customer service and satisfaction
- Sold car parts, mechanical services and accessories
- Completed work orders and estimates
- Explained in detail the work being completed and written estimates to customers
- Experienced in mechanical repairs and the understanding of what and why repairs are needed and how to explain them
- Worked with Mitchell’s and All data software’s
- Worked with financing companies and assisted clients with applications and information in receiving credit assistance
- Great seller due to vast auto experience
- Management of front desk operations and incoming calls
- Shopped for parts and completed part orders needed for repairs
- Worked well with technicians and the transferring of information between the techs and customers
Education
Associates, Degree - Criminal justice
College, HFCC
01.2011
Skills
- Customer satisfaction
- Building relationships
- Complaint handling
- Follow-up skills
- Documentation
- Listening skills
- Attention to detail
- Customer service
- Customer retention
- Strong work ethic
Accomplishments
- Exceeded monthly sales quota's on a monthly basis.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer concerns which led to better customer retention.
- Achieved monthly bonuses by maintaining a high customer satisfactory rating
- Rated top Service Advisor by customers and management alike
Certification
Hyundai Certified Training | 2024
Hyundai portal access
BG Certified Training Lv 2 | 2024
BG Advisor Application
Sunbit Certified | 2024
Sunbit Application site
Computer software/ frameworks: Microsoft office, excel, outlook, Reynolds, MOM & SAP Systems, All Data, Mitchell’s
Languages
Languages: Arabic (advanced)
Timeline
Automotive Service Advisor
LaFontaine Hyundai, Dearborn
08.2024 - 09.2025
Financial Coach
ACCESS, Detroit
01.2017 - 08.2024
Material Control & Logistics Supervisor
Ford National parts and Distribution Center, Livonia
05.2013 - 07.2016
Automotive Service Advisor
Discount Muffler & Brakes Services, Detroit
06.2005 - 05.2013
Associates, Degree - Criminal justice
College, HFCC