Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ALI MIRZA

Richmond,TX

Summary

Goal-oriented manager with distinguished experience in automotive industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

9
9
years of professional experience

Work History

Sales Manager

Zero Down Motors Freeport
Freeport, NY
01.2022 - 08.2023
  • Led a sales team of 6 professionals to consistently achieve monthly and annual sales targets.
  • Implemented targeted marketing campaigns resulting in a 25% increase in showroom traffic.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Customer Service Manager

AMA Auto
Fishkill, NY
09.2019 - 01.2022
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Sales Associate

AMA Auto
Fishkill, NY
03.2017 - 12.2019
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Customer Service Representative

MNM Auto Motive
West Hempstead, NY
04.2014 - 02.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Associates - Liberal Arts

Nassau Community College Garden City
06.2015

Skills

  • Sales Planning
  • Client Relationship Management
  • Strategic Planning
  • Order Management
  • Profitability Optimization
  • Lead Generation
  • Performance Management
  • Staff Management

Languages

Urdu
Full Professional
English
Native or Bilingual
Hindi
Full Professional

Timeline

Sales Manager

Zero Down Motors Freeport
01.2022 - 08.2023

Customer Service Manager

AMA Auto
09.2019 - 01.2022

Sales Associate

AMA Auto
03.2017 - 12.2019

Customer Service Representative

MNM Auto Motive
04.2014 - 02.2017

Associates - Liberal Arts

Nassau Community College Garden City
ALI MIRZA