Ali Mohammad
Brooklyn,NY
Summary
IT professional with experience in technical support, troubleshooting, and project management in a high-demand corporate environment with 5,000+ employees. Technical Engineer at American Express, leveraging hands-on expertise in device imaging, ticket management, and onboarding. Skilled communicator with 2.5+ years in management at Popeyes, adept at problem-solving and team leadership.
Overview
5
5
years of professional experience
Work History
Technical Engineer
AMERICAN EXPRESS
01.2024 - Current
- Diagnose and resolve hardware/software issues, minimizing downtime for 5,000+ users
- Image and deploy Windows and Mac devices, utilizing SRS for Windows and direct Mac setups
- Manage IT requests via ServiceNow, ensuring timely resolution and communication with end-users
- Support executive meetings by maintaining conference rooms and equipment
- Conduct device decommissioning, battery replacements, and asset tracking in depot operations
Service Manager
POPEYES LOUISIANA KITCHEN
02.2020 - 05.2023
- Led a team of 15, ensuring operational efficiency, customer satisfaction, and adherence to safety protocols
- Conducted cash management, employee training, and conflict resolution in a high-traffic environment
Education
Associate’s Degree - Business Administration
KINGSBOROUGH COMMUNITY COLLEGE (KBCC)
Brooklyn, NY11.2024
Certificate - Application Development
YEAR UP
New York, NY11.2024
Skills
- Technical Support & Troubleshooting
- ServiceNow
- ARS
- SRS
- Device Imaging & Deployment
- Windows
- Mac
- Software Proficiency
- Microsoft Office Suite
- Slack
- Zoom
- Nexthink
- WebEx
- Project Coordination & Communication
Websites
Areas of expertise
- Technical Support & Troubleshooting: Hands-on experience with ServiceNow, ARS, and SRS platforms for efficient issue resolution.
- Device Imaging & Deployment: Windows (SRS) and Mac (JSS) imaging for streamlined device setups.
- Software Proficiency: Microsoft Office Suite, Slack, Zoom, Nexthink, and WebEx.
- Project Coordination & Communication: Skilled in managing IT requests, facilitating onboarding, and supporting executive setups.
Timeline
Technical Engineer
AMERICAN EXPRESS
01.2024 - Current
Service Manager
POPEYES LOUISIANA KITCHEN
02.2020 - 05.2023
Associate’s Degree - Business Administration
KINGSBOROUGH COMMUNITY COLLEGE (KBCC)
Certificate - Application Development
YEAR UP