Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
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Ali Muhammad

Ali Muhammad

Al Azizia,Reyyan Qatar

Summary

To utilize my one year of telesales experience in the telecom industry to contribute to a dynamic organization and achieve sales targets through effective communication and customer relationship management.

Overview

2
2
years of professional experience

Work History

Data Quality Analyst

Spectrum solutios W.L.L
Doha, Qatar
12.2023 - Current
  • Performed manual and automated tests on applications and submitted reports.
  • Recommended maintenance enhancements to data acquisition processes to improve accuracy of data.
  • Performed root cause analysis on data quality issues, identified corrective actions and communicated results to stakeholders.

Telesales Representative

Spectum Solutions for Ooredoo Telecommunication
08.2022 - 11.2023
  • Helped facilitate and create efficient client customer interactions by analysing data
  • Handled 100+ connected calls interactions per day, giving detailed, personalised, friendly, and polite service to ensure customer retention and satisfaction
  • Maintained and update customer account information
  • Responded to customer inquiries pertaining to product operation
  • Notified appropriate departments of product and service failure complaints
  • Presented promotional offers over the phone while ensuring compliance with applicable regulations.
  • Created reports on daily, weekly, monthly sales results for management review.

Education

Higher Secondary -

Govt postgraduate Collage
01.2021

DIT - Computer Cousre

Hi-tech Training Center
01.2019

Skills

  • Sound Communication skills
  • English Grammar Mastery
  • Microsoft office skills
  • Complaint resolution
  • Data Validation

Languages

  • English
  • Urdu
  • Hindi
  • Arabic

    • Languages

    English
    Advanced
    C1
    Urdu
    Proficient
    C2
    Hindi
    Upper Intermediate
    B2
    Arabic
    Beginner
    A1

    Timeline

    Data Quality Analyst

    Spectrum solutios W.L.L
    12.2023 - Current

    Telesales Representative

    Spectum Solutions for Ooredoo Telecommunication
    08.2022 - 11.2023

    Higher Secondary -

    Govt postgraduate Collage

    DIT - Computer Cousre

    Hi-tech Training Center

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    Ali Muhammad