Ali Osman
Columbus,OH
Summary
Sales and Marketing / IT Project Manager with years of experience driving impactful initiatives. Successfully launched a marketing campaign that boosted sales by 30%, enhancing market presence, and implemented a CRM system that improved conversion rates by 25%, streamlining sales processes. Committed to leveraging technical expertise and collaborative skills to deliver reliable solutions that drive business growth.
Overview
6
6
years of professional experience
Work History
Sales & Marketing / IT Project Manager
Flexvone Inc
2024.05 - 2025.09
- Launched a marketing campaign for a software product, increasing sales by 30% in the first quarter.
- Implemented a CRM system, improving conversion rates by 25%.
- Created training materials and webinars, reducing support requests by 40%.
- Analyzed market trends and competitor strategies to guide product development.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
Logistics Supervisor
Falcon Speed Logistics
2023.05 - 2024.05
- Implemented routing software, reducing delivery times by 20% and improving satisfaction.
- Coordinated a team of 15 staff members during peak seasons, maintaining 99% accuracy in order processing.
- Oversaw daily logistics operations, ensuring timely delivery and adherence to safety standards.
- Negotiated with suppliers, reducing shipping costs by 10%.
- Trained new employees, reducing workplace incidents by 30%.
Information Systems Manager
Access Technology Solutions
2020.02 - 2023.05
- Oversaw the daily operations of the IT department, ensuring smooth functioning of all systems and support services across the organization.
- Developed and implemented a new ticketing system to streamline user requests, reducing response time by 30%, enhancing user satisfaction.
- Led a cybersecurity initiative that identified vulnerabilities, resulting in a 50% decrease in potential breaches.
- Collaborated to upgrade infrastructure, increasing system uptime to 99.9%.
- Trained and mentored junior IT staff, increasing team efficiency by 20%.
Education
Certifications - IT
New Horizons Computer Learning
Dublin, OH2021-03
Associate of Applied Science - Management Information Systems
Columbus State Community College
Columbus, Ohio, OH2020-05
Skills
- Ticketing System Implementation
- Cybersecurity
- Network Vulnerability Assessment
- Infrastructure Upgrade
- System Administration
Timeline
Sales & Marketing / IT Project Manager
Flexvone Inc
2024.05 - 2025.09
Logistics Supervisor
Falcon Speed Logistics
2023.05 - 2024.05
Information Systems Manager
Access Technology Solutions
2020.02 - 2023.05
Certifications - IT
New Horizons Computer Learning
Associate of Applied Science - Management Information Systems
Columbus State Community College
Strengths
- Leadership
- Problem-Solving
- Team Collaboration
- Adaptability
- Mentorship
Personal Information
Title: Sales & Marketing / IT Project Manager