Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Awards
Timeline
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Charles Phillips

Monument,CO

Summary

Accomplished IT leader with a proven track record at Infraguard, enhancing system reliability by 30% and improving compliance through meticulous IT audit processes. Expert in network security and project management, I excel in high-stress environments, mentoring teams to exceed industry standards. Recognized for exceptional performance with a Time Warner Cable MVP Award.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior IT Manager

Infraguard
04.2020 - 08.2024
  • Worked closely with vendors to negotiate contracts and select appropriate products or services.
  • Recruited, trained and supervised IT department staff.
  • Monitored system performance and identified areas for improvement.
  • Met with users, vendors and technicians to determine computing requirements.

IT Senior Network Engineer

Charter (Spectrum) Communications
Greenwood Village, CO
06.2016 - 04.2020
  • Configured and installed hardware and software for network operations, enhancing system reliability and reducing troubleshooting time by 30% within three months.
  • Facilitated interactive sessions that strengthened team skills and boosted confidence in network operations.
  • Launched DOCSIS training team within NetOps, building processes and frameworks from scratch.
  • Created a standardized SOP for Network Operations, improving team efficiency, and ensuring compliance with industry best practices across Charter Communications.
  • Enhanced IT audit processes for Network Operations, improving compliance by 30% within three months through systematic reviews and updates.

Senior Systems Engineer/Team Lead

ARRIS Group Inc.
, Virtual
06.2015 - 06.2016
  • Oversaw the replacement of $109 million in equipment.
  • Provided vendor training on the ARRIS E6000 to multiple MSO's across the entire United States footprint. Part of Virgin Media's DOCSIS network overhaul.

Professional Services Manager

Casa Systems Inc.
Andover, MA
06.2014 - 06.2015
  • Oversaw design, development, testing, installation, integration, configuration and commissioning of company solutions.
  • Resolved RF signaling problems to enhance network performance in substantial telecom infrastructures.
  • Developed a profitable consulting service supporting MSOs with Cable plant operations under Casa Systems.
  • Directed project planning, execution, and on-site upgrades for transitioning from DOCSIS 1.1 to DOCSIS 3.0 at Three River Communications.
  • Configured and optimized operational parameters for Casa C100G, Casa C1G, and Casa C3200 systems to ensure enhanced performance.

Broadband Engineer

Time Warner Cable
Charlotte, NC
10.2012 - 06.2014
  • Planned, designed, and implemented CMTS Router expansion project for Carolinas in 2013 and 2014.
  • Evaluated node and entire CMTS capacity to formulate plans enhancing HSD efficiency.
  • Facilitated seamless execution of plans within established timelines.
  • Examined usage data to forecast trends aimed at managing next year’s CMTS budget.
  • Oversaw CMTS project calls during Project Manager's absence.
  • Provided expertise on capacity topics for all vendor CMTS devices.
  • Developed an Enterprise-wide Casa System CMTS solution by aligning Network and Hub team needs.
  • Generated action plans for addressing performance issues within specific service groups based on report findings.
  • Honored with Time Warner Cable MVP Award for exceptional performance in 2013.

S-6 Communications Team Chief (Manager) /Non-Commissioned Officer (NCO)

United States Army/82nd Airborne Division
Fort Bragg, NC
07.2003 - 07.2008
  • Oversaw deployment and repair processes for advanced network infrastructures and secure communication systems like SIPR Net.
  • Maintained a 203-million-dollar equipment inventory.
  • Graduated from the United States Army Non-Commissioned Officer Leadership Academy.
  • Maintained Top-Secret Clearance while executing sensitive military operations.
  • Executed plans and missions effectively within high-pressure settings.

Education

Master of Science - Information Technology in Network Management Specialization

Colorado Technical University
07.2024

Bachelor of Science - Cyber Security

Colorado Technical University
02.2022

Skills

  • Ticketing System Implementation
  • Supervision
  • Mentoring
  • Counseling
  • Inventory Management
  • Leadership
  • Technical Courses
  • High-Stress Environment Performance
  • IT Help Desk
  • Access
  • ARRIS
  • CISCO Certification
  • Cisco Routers
  • CMTS Router
  • CompTIA Security
  • Cyber Security
  • DOCSIS
  • Excel
  • IP Routing
  • IT
  • LAN
  • Management
  • Microsoft Office
  • Microsoft SharePoint
  • Microsoft Windows
  • MSIT
  • Network Management
  • Network Security
  • Outlook
  • PowerPoint
  • Problem Solving
  • Project Management
  • RF
  • RF Signaling
  • Switches
  • Telecommunications
  • Visio
  • WAN
  • Word

Certification

Security + Certification, CompTIA

Volunteer Experience

  • Denver Rescue Mission, Certified Mentor, 07/2018, Present
  • InfraGard, Denver Chapter Member, 09/2016, Present

Awards

MVP (Mission & Values Performance) Award for 2013, Time Warner Cable, 01/2013

Timeline

Senior IT Manager

Infraguard
04.2020 - 08.2024

IT Senior Network Engineer

Charter (Spectrum) Communications
06.2016 - 04.2020

Senior Systems Engineer/Team Lead

ARRIS Group Inc.
06.2015 - 06.2016

Professional Services Manager

Casa Systems Inc.
06.2014 - 06.2015

Broadband Engineer

Time Warner Cable
10.2012 - 06.2014

S-6 Communications Team Chief (Manager) /Non-Commissioned Officer (NCO)

United States Army/82nd Airborne Division
07.2003 - 07.2008

Master of Science - Information Technology in Network Management Specialization

Colorado Technical University

Bachelor of Science - Cyber Security

Colorado Technical University
Charles Phillips