Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic

Ali Pollard

Murrieta,CA

Summary

Experienced and enthusiastic professional with over 6 years of expertise in overseeing operations within patient-centric medical offices. Adept at managing front desk responsibilities, budgeting, supply management, and patient services. Skilled in developing and leading productive and efficient office staff to ensure smooth workflow. Committed to contributing to high-volume medical practices by consistently delivering exceptional customer service.

Overview

13
13
years of professional experience

Work History

Supervisor Radiation Oncology Program Assistant

Palomar Hospital
07.2019 - Current
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Conducted research to assist with routine tasks and special projects.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Authorizations and insurance verification
  • Trained and supervised employees on office policies and procedures.
  • Completed daily logs for management review.
  • Supported planning and coordination of oncology program and associated activities.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.

PET CT Lead Coordinator

Valley Radiology Consultants
01.2016 - 07.2019
    • Coached employees through day-to-day work and complex problems.
    • Entered data, generated reports, and produced tracking documents.
    • Gathered and organized materials to support operations.
    • Used job-related software to draft and finalize written correspondence and documentation.
    • Managed company schedule to coordinate calendar.
    • Prepared agendas and took notes at meetings to archive proceedings.
    • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
    • Authorization and insurance verification
    • Wrote, implemented and managed all radiology policies.
    • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
    • Explained imaging procedures to patients, offering comfort and assistance.

Lead Medical Assistant

Children's Medical Group
02.2012 - 06.2016
    • Precepted newly hired medical assistants to train each on office procedures and important tasks.
    • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
    • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
    • Sanitized, restocked, and organized exam rooms and medical equipment.
    • Documented vital signs and health history for patients in clinic and hospital environments.
    • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
    • Coordinated work of junior staff to keep team performance high and effectively handle needs of 20 + patients per day.

Education

High School Diploma -

San Pasqual High School
Escondido, CA
06.2008

Certificate - Medical Assisting

Vista Adult School
Vista, CA
03.2010

Certificate - Billing And Coding

Vista Adult School
Vista, CA
03.2012

Skills

  • Special Education
  • Lesson Planning
  • Records Management
  • Document Control
  • Calendar Management
  • Financial Reporting
  • Multi-Line Phone Systems
  • Program Administration
  • Office Supplies and Inventory
  • Data Entry
  • Operations Assistance
  • Logistics Coordination
  • Interpersonal Skills
  • Driven and Outgoing
  • Group and Individual Instruction

Languages

Spanish
Limited Working

Software

Epic

Cerner

NextGen

Timeline

Supervisor Radiation Oncology Program Assistant

Palomar Hospital
07.2019 - Current

PET CT Lead Coordinator

Valley Radiology Consultants
01.2016 - 07.2019

Lead Medical Assistant

Children's Medical Group
02.2012 - 06.2016

High School Diploma -

San Pasqual High School

Certificate - Medical Assisting

Vista Adult School

Certificate - Billing And Coding

Vista Adult School

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Ali Pollard