Ali Raza
Summary
Dynamic and results-driven Business Systems Analyst with a proven track record in the electronics consumer industry, specializing in collaborating with carriers to deliver cutting-edge mobile applications, smartphones, wearables, and tablets. Proficient in requirement gathering, project delivery, and product testing, with over 6 years of hands-on experience in lab/production environments validating IoT devices. Skilled in application testing for Android & iOS environments, adept at creating test cases and ensuring proper deployment of apps and devices. Strong engineering background with a bachelor's degree focused on Computer Information Systems from Georgia State University.
Overview
7
7
years of professional experience
Work History
Business Systems Analyst
Samsung Electronics America
06.2023 - 12.2023
- Spearheaded the understanding and gathering of technical requirements for the FirstNet/AT&T MCPTT mobile application, resulting in enhanced clarity and alignment among stakeholders.
- Translated technical requirements into clear user stories, using JIRA to facilitate efficient communication and alignment with internal stakeholders.
- Provided cross-functional collaboration across multiple teams, including Developers, UI/UX, Product Managers, and Architecture & Network Teams, ensuring synchronized efforts towards product success.
- Conducted comprehensive market research to identify customer needs, uncover gaps, and propose innovative solutions, contributing to the development of successful product strategies.
- Facilitated training, onboarding, and documentation processes for new features, ensuring seamless integration and understanding among test engineers.
- Led user acceptance testing sessions and facilitated knowledge transfer sessions to stakeholders, ensuring product readiness and stakeholder satisfaction prior to delivery.
Product Lead
T-Mobile
08.2021 - 05.2023
- Led the product quality engineering team in testing, monitoring, and approving device software for various smartphones, IoT devices, and applications, ensuring product quality and customer satisfaction.
- Initiated proactive measures to identify and address potential issues, resulting in improved product performance and customer experience.
- Collaborated with OEMs and stakeholders to define project requirements and make strategic software and hardware decisions, contributing to project success and timely delivery.
- Compiled and summarized test reports for Technical Approval (TA) letters, facilitating the release of software to T-Mobile retail stores.
- Increased project success rate by 30% through effective collaboration with Product Owners, Vendors, and Network/Development Engineers for Push-to-Talk (PTT) projects.
- Developed strategic test plans with meaningful test steps and expected results based on functional requirements, ensuring thorough product testing and validation.
Test Engineer
Tech Mahindra
12.2017 - 08.2021
- Conducted test cases in lab environments using various equipment and tools, ensuring the reliability and performance of mobile devices and networks, using R&S CMW 500 & Keysight equipment
- Proficient in Qualcomm Chipset Tools for log analysis and issue debugging, contributing to the successful validation of mobile devices.
- Raised tickets for customers to report failures, ensuring timely resolution and customer satisfaction.
- Demonstrated expertise in wireless technologies, VoLTE, carrier aggregation, and internet protocols, facilitating comprehensive testing and troubleshooting.
- Provided daily progress reports and collaborated with project managers and clients to address issues and ensure project success.
Technical Support Specialist Intern
Intercontinental Hotels Group (IHG)
05.2017 - 09.2017
- Provided premier technical support for a key demonstration space featuring multiple technology stories
- Assist in creating, updating and adhering to procedural documents concerning logging, troubleshooting and repairing audio/visual issues and problems
- Assist team members in monitoring and responding to email inquiries and support request
- Record all issues, customer requests, project work, and support calls into the ServiceNow ticketing tool.
IT Intern
Cox Media Group
01.2017 - 05.2017
- Help implemented an operational readiness framework, which is intended to guide the transition of technology solutions from project implementation to support operations
- Worked with IT personnel and key business users to document key items of the solution, evaluate the process, and transition the documentation to shared network environment
- Complete an operation framework covering six critical parts within the Cox Media System.
Education
Bachelor of Business Administration: - Computer Information Systems -
Georgia State University
Atlanta, GA05.2017
Skills
- Technical Requirements Gathering
- User Story Development
- Cross-Functional Collaboration
- Market Research
- Project Management
- Test Planning and Execution
- Stakeholder Engagement
- Product Validation
- Mobile Applications
- Network Systems
Timeline
Business Systems Analyst
Samsung Electronics America
06.2023 - 12.2023
Product Lead
T-Mobile
08.2021 - 05.2023
Test Engineer
Tech Mahindra
12.2017 - 08.2021
Technical Support Specialist Intern
Intercontinental Hotels Group (IHG)
05.2017 - 09.2017
IT Intern
Cox Media Group
01.2017 - 05.2017
Bachelor of Business Administration: - Computer Information Systems -
Georgia State University